Note: The job is a remote job and is open to candidates in USA. OpenLoop provides telehealth support solutions designed to streamline virtual care delivery across all 50 states. The Revenue Commission Analyst will own the full incentive compensation cycle for the GTM organization, including commission calculations, crediting, statements, disputes, controls, and payroll coordination. The role will also support plan modeling, governance, documentation, and automation of commission processes.
Responsibilities
- Commission Calculation & Statements – Run the full commission cycle for the GTM organization: pull and validate closed-won data, apply plan mechanics, calculate payouts, and produce individual statements reps can actually read and reconcile
- Crediting & Attribution Logic – Own the rules that determine who gets credit for what. Maintain quota and territory assignments, resolve split and multi-rep deals, and adjudicate edge cases against documented plan terms rather than case-by-case judgment
- Data Integrity & Controls – Validate the commissionable data upstream of every calculation. Identify deal records that will break payout logic, build reconciliation checks between CRM, Finance systems, and payroll, and maintain a clean audit trail for every adjustment
- Dispute Resolution – Serve as the first line for rep and manager commission questions. Investigate discrepancies, explain the math clearly, and close each inquiry with a documented answer and a fix to the root cause when there is one
- Plan Design & Modeling Support – Model attainment distributions, payout curves, accelerator scenarios, and cost of sales for proposed plan changes. Flag where a proposed mechanic will be hard to administer, easy to game, or impossible to calculate with the data we have
- Finance & Payroll Partnership – Partner with Finance on accruals, forecasting, and payout files. Deliver commission inputs on the payroll calendar, every cycle, without chasing
- Systems & Automation – Partner with Revenue Systems to move commission logic out of spreadsheets and into the CRM and reporting layer. Define the field, object, and reporting requirements that make automated commission tracking and self-serve attainment visibility possible
- Documentation & Governance – Maintain current plan documents, quota records, approved exception logs, and process runbooks so that any calculation can be reproduced and defended six months later
Skills
- 5–7+ years of experience in commission operations, sales compensation, revenue operations, or FP&A — including ownership of a full commission cycle for a multi-segment GTM team
- Experience designing or materially redesigning incentive plans, not only administering them — you've been in the room where the mechanics get decided
- Advanced spreadsheet skills (Excel and Google Sheets) — complex formula logic, large data sets, and models built to be audited by someone else
- Working knowledge of incentive compensation mechanics: quota, attainment, accelerators, draws, clawbacks, splits, and crediting rules
- Hands-on experience with CRM data (HubSpot and/or Salesforce) — you know where revenue data lives, how it gets dirty, and how to validate it before you use it
- Exceptional accuracy and self-review discipline — you catch your own errors before anyone else does
- Clear written and verbal communication with non-analytical audiences; you can explain a payout calculation to a rep, a manager, and a CFO in the language each one needs
- Discretion and judgment with confidential compensation data
- Comfortable in ambiguity — bringing structure to processes that are currently undocumented, and confident holding a position with Sales leadership when the plan terms support it
- SQL, BI tooling (Looker, Tableau), or compensation platform experience (CaptivateIQ, Xactly, Spiff, or similar) is a plus, not a requirement
Benefits
- Remote work
- A relatively flat organizational structure where everyone is encouraged to bring ideas to the table and make things happen
- An environment focused on Autonomy, Competence and Belonging, where employees are empowered and supported to do their best work
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