Note: The job is a remote job and is open to candidates in USA. Canopy develops home wellness products designed to support healthier and more enjoyable home environments. The Retail Account Coordinator will manage day-to-day wholesale operations, including retailer item setup, product page assets, promotional calendars, account records, sales materials, reporting, and launch processes while supporting retail account growth.
Responsibilities
- RETAILER ITEM SETUP AND PRODUCT PAGES: You own item setup for every wholesale account, delivering the assets and copy each retailer needs to build a product page correctly the first time. You will audit live pages for asset order, accuracy, and context, and push updates when something drifts. Retail product pages are often a shopper's only exposure to Canopy, so getting them right protects both conversion and how the brand reads on someone else's shelf
- RETAIL MARKETING CALENDAR: You run the retail marketing calendar, tracking promotional periods, launch deadlines, merchandising windows, and marketing activity across every account. You will keep the calendar current enough that other teams plan from it instead of asking. Retailer deadlines do not move, so this is the artifact that tells everyone what is already locked and what is still open
- NEW ACCOUNT PITCHES AND SETUP: You support the Director of Sales in pitching new strategic accounts by building pitch decks, joining meetings, and taking the lead on follow up. Once an account says yes, you coordinate the internal work to get them set up. This is where a coordinator turns into a partner, because the follow up after a pitch is usually what decides whether it closes
- ACCOUNT KNOWLEDGE AND RELATIONSHIPS: You will build real depth on each account's business and on the categories they compete in, so you can bring ideas rather than only answers. You will prepare and maintain agendas for all key retail accounts and provide responsive, professional support to buyers, partners, and internal stakeholders alike
- SALES OPERATIONS: You keep daily sales operations moving by coordinating administrative and sales support work, placing marketing sample orders, and preparing sales materials, documents, and presentations from established templates. You will also handle scheduling, meeting prep, and follow up so initiatives keep their momentum between calls
- SYSTEMS AND REPORTING: You maintain organized account notes and records in our CRM and databases, and you keep reports, trackers, and standard dashboards accurate and current. Canopy runs a modern, AI-native stack, and we expect you to use AI to take manual work out of this role rather than absorbing it. If a report takes two hours every week, we would rather you spend a day making it take ten minutes
- PROCESS AND PLAYBOOKS: You will turn the way you work into documented playbooks, from item setup checklists to launch timelines to account agendas. Acting as a resource to the rest of the team is part of the job, not a side effect of it. The goal is a retail operation that scales past any one person's memory
Skills
- 2+ years of experience as an Account Coordinator, Sales Coordinator, or in a similar support role
- You pick up new systems quickly
- Real proficiency in Google Sheets or Excel
- Exceptional attention to detail and organization
- Strong written and verbal communication, with the judgment to know when something needs a quick note and when it needs a call
- You work well across teams and with external partners
- Comfort with modern, AI-native platforms rather than only legacy enterprise systems, and genuine interest in using AI to stitch workflows together and remove repetitive work
- A proactive, ownership mindset
- An entrepreneurial streak and a real interest in the Beauty, Wellness, Baby, or Home categories
- Ideally with wholesale or retail accounts
- Time spent with mass or specialty retailers such as Target, Ulta, Sephora, or Nordstrom is a strong plus
- Prior CPG experience in one of them is a plus
- As is digital marketing experience
Benefits
- Target annual bonus
- Equity participation
- Comprehensive health, dental, and vision benefits
- 401(k)
- PTO
- Canopy products for your home
- Bi-Annual team offsites
- Monthly company lunches
- Frequent brand swag
- Opportunity to earn rewards dollars via Matter
- NYC Residents Citibike Membership
- 401(k) Plan (NB: No match currently offered)
- Access to commuter, HSA & FSA spend accounts
- Access to various health related services including One Medical, Health Advocate, Talkspace, Kind Fertility and Teledoc
- Medical, dental, and vision insurance
- Flexible work arrangements
- Work out of our office in Brooklyn, NY (Dog friendly office)
Company Overview