Note: The job is a remote job and is open to candidates in USA. Entrata is a global provider of AI-driven property management technology. The Resident Screening Consultant guides clients through software implementation, configures ResidentVerify workflows, provides strategic consulting, resolves concerns, and coordinates project handoffs and process improvements.
Responsibilities
- Serve as a subject matter expert on Entrata’s suite of products and consulting processes
- Develop effective relationships with customers to understand and support their unique business goals
- Deliver comprehensive guidance on system configuration and implementation strategies for Small Market and Mid-Market customers
- Resolve client concerns professionally and provide clear solutions aligned with business needs
- Maintain ongoing communication with project team members to ensure seamless project execution
- Support improvements in consulting methodology by identifying opportunities for process enhancements
- Lead configuration of the ResidentVerify product, ensuring background screening workflows meet customer needs
- Facilitate a smooth handoff to post-implementation support teams
- Analyze and interpret customer goals to recommend system configurations that align with business objectives
- Provide timely and accurate consultation throughout the implementation process
- Communicate effectively with clients and internal stakeholders across project stages
- Independently manage day-to-day tasks with sound judgment and adherence to best practices
- Travel for client meetings, industry events, and company gatherings as required to maintain business relationships and achieve objectives
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Skills
- - Travel for client meetings, industry events, and company gatherings as required to maintain business relationships and achieve objectives
- - Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
- - Ability to work in a fast-paced and high-stress environment
- - Strong understanding of customer service and consulting within a SaaS or software implementation environment
- - Proficient communication, collaboration, and interpersonal skills
- - High attention to detail and ability to work independently on moderately complex assignments
- - Ability to identify and resolve non-standard problems using professional knowledge and Entrata best practices
- - Bachelor's degree required
- - Minimum of 2 years of related experience in SaaS, consulting, or property management implementation
- - Solid experience with the Google Suite of products
- - **AI Integration:** Utilize company-approved GenAI tools to accelerate high-value deliverables
- - **Strategic Oversight:** Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations
- - **Data Governance:** Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models
- - **Prompt Competency:** Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains
- - Previous experience in the multi-family, proptech, or related industries preferred
Benefits
- Flexible and transparent culture with remote and hybrid work options
- Generous vacation time
- Frequent company recharge days for work-life balance
- Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families
- HSA/FSA options and employer-paid disability benefits provided for eligible employees
- Access to 401(k) or similar retirement plans with employer matching for eligible employees
- Wellness initiatives promoting physical and mental well-being
- Access to an onsite gym at HQ
- Gym memberships
- Mental health resources
- Wellness challenges
- Employee assistance programs
- Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to the community
- Exclusive Previ cell phone plan
- Discounts on services or local business partnerships
- Bi-annual swag drops for employees
Company Overview
Company H1B Sponsorship