Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Remote Technical Customer Service Specialist to support clients by addressing customer inquiries and resolving account issues while providing exceptional service.
Responsibilities
- Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases
- Performing routine call center activities concerning business products and services
- Using the tools provided to guide you through customer conversations
- Providing customers with important information while communicating in a warm empathetic manner
- Gathering information to keep customer profiles and accounts up to date
- Using your computer knowledge to give exceptional customer service
Skills
- Have a high school diploma or equivalent
- Be able to successfully pass a criminal background check
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Have at least 6 months of customer service work experience
- Typing Speed of 30WPM or higher
- Have knowledge of desktop and portable devices
- Have knowledge of relational databases, SSL and/or Servers
- Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 5mbps or higher and ping results lower than 175ms
- Secured workspace that has a door that separates you from the rest of your home
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Weekends and holidays normally off
- A full benefits package from day one
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Bonus or incentive
Company Overview