Note: The job is a remote job and is open to candidates in USA. Lumelight is an integrated workplace administration and compliance business that supports employers in benefits design and administration. They are hiring for an Account Manager in Verification Services, responsible for managing client relationships, coordinating resources, and ensuring high-quality deliverables throughout project timelines.
Responsibilities
- Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved
- Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery
- Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations
- Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports
- Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables
- Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes
- Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success
- Ensure all client deliverables are accurate, complete, and meet established quality and service standards
- Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures
- Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness
- Perform other duties and special projects as assigned
Skills
- High School Diploma, College preferred
- Minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or a related field. Experience in health benefits, insurance, healthcare, or professional services is preferred but not required
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing
- MS Suite, Teams
- Demonstrated ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities
- Superior problem-solving ability, preferably within a customer environment
- Superior account management, time management and organizational skills and the ability to quickly adapt to multiple priorities
- Strong analytical and critical thinking ability
- Excellent written and verbal communication
- Demonstrated relationship building skills including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process
Benefits
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance
- Paid Time Off
Company Overview