Note: The job is a remote job and is open to candidates in USA. Zachary Piper Solutions is seeking a Salesforce Business Analyst to support a federal health organization and provide training and technical support services to Federally-Facilitated marketplaces. The role focuses on designing Salesforce solutions, analyzing and documenting requirements, improving business processes, and coordinating with customers, vendors, and development teams.
Responsibilities
- Design Salesforce solutions, develop and refine complex data models, integrate external systems, automate business processes, and build custom functionality to meet business needs
- Serve as the liaison between customers, vendors, and development teams
- Develop and review user stories and future-state process flows to support Salesforce solution design and development
- Analyze and improve requirements-gathering processes to increase efficiency and drive better business outcomes
- Perform fit-gap analysis between Salesforce functionality and customer requirements
Skills
- • 6+ years of experience working with business processes and re-engineering
- • 5+ years of experience capturing requirements and writing using the Gherkin method
- • 3+ years of experience capturing and writing user stories
- • 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
- • In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
- • Hands-on experience using JIRA, Confluence, and SharePoint, and experience working in a Scrum and/or SAFe Agile environment
- • Must possess Valid Salesforce certification
- • Bachelors' degree required
Benefits
- Fully remote
- PTO
- Paid Holidays
- Medical
- Dental
- Vision
- 401K
- Tuition Reimbursement
Company Overview
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