Note: The job is a remote job and is open to candidates in USA. Ken Garff Automotive Group operates the Ken Garff Listening Center, a contact center seeking Remote Customer Service Representatives. The role handles inbound customer calls, identifies customer needs, schedules appointments, updates records, and builds positive customer relationships while maintaining professionalism and integrity.
Responsibilities
- Answer inbound customer calls promptly and professionally
- Determine the customer’s concerns and schedule the necessary appointment
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard
- Document and update customer records
- Establish and maintain great customer relationships
- Be a team player and uphold Ken Garff’s standards of professionalism and integrity
Skills
- * Positive, energetic, enthusiastic, and service-oriented
- * Must provide your own equipment
- * Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
- * The ability to help solve customer problems
- * Excellent problem-solving and communication skills. (Written and verbal)
- * Ability to multitask, organize & prioritize—in other words, work smart
- * High School Diploma or equivalent
- * Must be 18 years or older and authorized to work in the U.S
- * **Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa**
- Previous customer service or call center experience is a plus
- Bilingual in Spanish is a PLUS!
Benefits
- Earn a college degree, no cost to you!
- Paid training—we care about your success.
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401 (k) with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service, and More!
- Great people with a great culture
Company Overview