Note: The job is a remote job and is open to candidates in USA. Tailored Brands, Inc. is an omni-channel specialty retailer of menswear and tuxedo rental products. The Rental Operations Representative II supports business-to-business account management, seasonal execution, data accuracy, issue resolution, operational readiness, and process improvement for rental operations.
Responsibilities
- Maintain accurate process setup for events and initiatives, to improve consistency and scalability across all markets
- Review assigned accounts to ensure accuracy of data in CRM, updating and validating information as needed
- Provide proactive account support, follow-up and fast issue resolution to all customers
- Assist with market activation efforts, new store openings, and seasonal outreach initiatives, including high-volume data collection
- Support QA testing for stores to ensure operational readiness, sharing actionable insights that impact operational decision-making or processes
- Audit orders for accuracy while identifying and tracking any trends or anomalies that may impact business
- Support the parcel reorder process, including monitoring trends for process improvements
- Additional duties assigned
Skills
- 2+ years' experience in customer service or business support
- Strong attention to detail with the ability to review, organize, and format information accurately while following established processes and step-by-step instructions
- Strong data-gathering skills, with the ability to navigate complex information sources, evaluate details accurately, and turn findings into clear, reliable business insights
- Experience maintaining CRM data accuracy
- Proficiency in Microsoft Suite
- High attention to detail in high-volume environments
- Strong written and verbal communication skills
- Ability to manage fluctuating workloads volume
- Ability to sit and work at a computer keyboard for extended periods of time
- Ability to stoop, kneel, bend at the waist, and reach daily
- Able to lift and move up to 25 pounds occasionally
- Must utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment
- Hours regularly 40 hours per week, remote within the U.S
- Preferred experience includes exposure to retail systems testing, parcel/shipping workflows, or seasonal event-based operations
Benefits
- This is a remote position, remote within the U.S.
- This role is eligible for healthcare including medical, dental and vision.
- Retirement savings (401k with a company match).
- Income protection programs such as life, accident and disability insurance.
- Paid time off for sick leave, vacation, bereavement, jury duty, and holidays.
- Wellbeing program.
- Commuter assistance.
- Adoption assistance.
- Education assistance.
- Legal services.
- Employee merchandise discounts.
- Work-life resources and programs offering services for every stage of life to help manage day-to-day needs.
- Meeting-Free Fridays (encouraged) so you can catch up on work and self-development.
Company Overview
Company H1B Sponsorship