Note: The job is a remote job and is open to candidates in USA. ShiftKey is a healthcare technology company operating a SaaS platform and marketplace. The Staff Site Reliability Engineer sets technical direction for infrastructure and core systems supporting the SaaS product, owning availability, stability, and scalability while guiding architecture and operational practices across the engineering organization.
Responsibilities
- Automate complex infrastructure changes using code-driven provisioning and scripting to keep our cloud environments scalable and resilient
- Provide architectural guidance across more than one major public cloud provider, enforce architectural boundaries and approval gates, and lead technical evaluations and proofs-of-concept
- Deploy, manage, and optimize production container orchestration clusters on managed cloud services, along with GitOps-style continuous delivery
- Own observability across all system components: metrics, dashboards, and proactive alerting. Participate in our company-wide incident response and on-call rotation
- Develop, document, and routinely test disaster recovery plans and business continuity procedures
- Track cloud spend, set up anomaly detection, automate scaling, and propose architectural changes that reduce cost
- Guide cross-functional teams through complex implementation challenges and mentor engineers on infrastructure best practices
- Develop technical solutions and operational processes that make engineering teams more effective
Skills
- 8+ years across DevOps, infrastructure engineering, or systems administration, including at least 3 in a dedicated DevOps/SRE role
- Production experience operating managed Kubernetes on at least two major cloud providers, with an architecture-level understanding of how those platforms differ
- Demonstrated experience managing live production infrastructure through declarative infrastructure-as-code, including remote state management and reusable, modular design
- Hands-on experience with GitOps delivery tooling, metrics and dashboarding stacks, and automation in a scripting language
- A track record of defining technical roadmaps for multi-phase initiatives and executing major platform migrations or infrastructure rollouts
- Experience on on-call rotations, leading incident resolution, and applying cloud cost optimization
Benefits
- Inclusive and collaborative work environment where all voices are valued.
- Hybrid-friendly office spaces designed to be fun and engaging.
- Comprehensive health, vision, and dental coverage.
- Benefits begin on your first day.
- Generous PTO and company-paid holidays, including flexible floating holidays.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Wellness support, including access to mental health resources.
- Fully remote position based in the United States.
Company Overview