Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Remote Customer Support Screener to conduct initial customer interactions, understand service needs, and direct requests to appropriate support resources. The role involves gathering and documenting customer information, categorizing requests, recording interactions, and escalating issues when necessary.
Responsibilities
- Conduct initial customer conversations through approved communication channels
- Ask appropriate questions to understand customer needs
- Gather and document relevant customer information
- Categorize routine support requests
- Direct customers to appropriate service resources or teams
- Provide general information regarding available support options
- Record interaction details accurately
- Identify requests requiring escalation
- Follow established customer support procedures
- Maintain professional and empathetic communication
- Assist with follow-up activities when required
Skills
- • Entry-level applicants are encouraged to apply
- • Strong listening and communication skills
- • Comfortable speaking with customers by phone or online
- • Good information-gathering abilities
- • Basic computer and data-entry proficiency
- • Strong attention to detail
- • Patient and professional approach
- • Able to follow structured support procedures
- • Comfortable working independently in a remote environment
Benefits
- Fully remote work-from-home position.
- Full-time employment.
- Customer support training.
- Communication and problem-solving experience.
- Structured onboarding.
- Professional development opportunities.
Company Overview