Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Remote Customer Support Assistant to help customers with routine questions, service requests, account inquiries, and general support needs. The role involves responding to customer communications, documenting interactions, following up on requests, escalating issues, and maintaining a consistent professional customer experience.
Responsibilities
- Respond to routine customer questions through approved communication channels
- Assist customers with basic service and account inquiries
- Record customer requests and interaction details accurately
- Provide information using established support resources
- Follow up on assigned customer requests
- Escalate issues requiring additional assistance
- Maintain organized customer records and support documentation
- Assist with email and chat-based customer communication
- Help monitor outstanding support requests
- Follow established customer service procedures
- Support a consistent and professional customer experience
Skills
- • Entry-level applicants are encouraged to apply
- • Strong written and verbal communication skills
- • Helpful and customer-focused attitude
- • Comfortable using computers, email, chat, and web applications
- • Good organizational skills
- • Strong attention to detail
- • Willingness to learn new systems and procedures
- • Dependable and self-motivated
- • Able to work effectively from a home office
Benefits
- Fully remote work-from-home position.
- Full-time employment.
- Structured onboarding and training.
- Customer support experience.
- Professional communication development.
- Collaborative remote work environment.
Company Overview