[Remote] Senior E-Commerce Manager - Alfred Music

Note: The job is a remote job and is open to candidates in USA. Peaksware Holdings, LLC is the parent company of Alfred Music and other brands that provide software platforms and content for musicians and performers. The Senior E-Commerce Manager will own Alfred Music’s ecommerce strategy and day-to-day performance across DTC, Amazon, Shopify, and other marketplace channels, driving revenue growth and improving customer experience. The role will lead merchandising, SEO, lifecycle marketing, analytics, marketplace operations, and external partner direction. Responsibilities • Own and execute Alfred Music’s overall ecommerce strategy across DTC, Amazon, Shopify, and other marketplace channels, with accountability for driving sustainable revenue growth • Lead site merchandising, including product assortment, catalog content, navigation, search, pricing, promotions, and the overall online customer experience • Develop and execute strategies to improve ecommerce conversion, customer acquisition, engagement, and retention • Own ecommerce SEO and product discoverability strategies across owned and marketplace channels • Manage ecommerce email and lifecycle marketing initiatives in partnership with internal teams and external partners • Oversee Amazon and Shopify operations and strategy, including product listings, merchandising, promotions, SEO, account management, and marketplace growth • Analyze ecommerce performance, customer behavior, and channel data to identify opportunities, measure results, and guide business decisions • Manage and provide strategic direction in collaboration with your manager to agencies, consultants, and contractors supporting ecommerce, while helping build a scalable and sustainable internal operation • Identify and implement new ecommerce tools, technologies, processes, and marketplace opportunities that improve performance and operational efficiency Skills • 5+ years of progressive experience in ecommerce, digital commerce, or a related field • Experience owning or managing an ecommerce business generating $1M+ in annual revenue • Proven experience managing and growing ecommerce channels, with significant hands-on experience with Amazon and Shopify • Demonstrated experience developing and executing ecommerce strategy across areas such as merchandising, promotions, pricing, conversion, SEO, analytics, email, and marketplace management • Strong understanding of ecommerce performance metrics and the ability to use data and analytics to drive business decisions and optimize channel performance • Experience managing external agencies, consultants, and/or contractors and providing clear strategic direction • Strong project management and organizational skills, with the ability to balance strategic initiatives with hands-on execution • Excellent communication and cross-functional collaboration skills • Experience at larger scale • Deep experience managing Amazon, including Vendor Central and/or Seller Central, product listings, promotions, merchandising, SEO, and marketplace growth • Experience managing a DTC ecommerce business through Shopify • Experience with Google Merchant Center, Google Analytics 4, and Google Search Console • Experience with BI, reporting, or data visualization tools such as Tableau, Sigma or others • Experience with additional ecommerce marketplaces beyond Amazon • Experience working with large or complex product catalogs and/or high SKU volumes • Experience in music, publishing, or a related industry is a plus Benefits • Comprehensive health benefits including medical, dental, and vision insurance • Health savings and flexible spending accounts • Paid parental leave • An employee assistance program • Accident & Critical Illness insurance • Hospital Indemnity • Company paid Short Term Disability • Company paid Long Term Disability • Company paid Basic Life Insurance and AD&D • Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child • A 401(K) including a company match • 12 paid holidays annually • Discretionary Flexible Time Off • Free access to our products • Corporate discounts • Professional development resources • Access to the Performance and Recovery Center (PARC), our on-site fitness facility • Employee only access to on-site locker rooms and showers • Employee only access to secure, indoor bike storage • Access to e-bikes exclusively to Peaksware employees • Access to our onsite Music and Podcast Studio • Remote workplace Company Overview • We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. It was founded in 1999, and is headquartered in Boulder, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.peaksware.com/.