Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Remote Customer Support Coordinator to organize customer service activities and coordinate support requests in a remote environment. The role is responsible for monitoring cases, communicating updates, maintaining accurate records, coordinating escalations, and supporting consistent customer service workflows.
Responsibilities
- Coordinate incoming customer support requests and route them to the appropriate team members
- Monitor open support cases and track requests through completion
- Communicate updates, timelines, and next steps to customers
- Maintain accurate customer records, case notes, and support documentation
- Coordinate escalated customer concerns with specialized internal departments
- Follow up on unresolved requests to help ensure timely responses
- Review support queues and identify outstanding or overdue activities
- Assist support representatives with customer information and case coordination
- Prepare routine support activity summaries and internal updates
- Identify recurring customer concerns and communicate trends to appropriate teams
- Help maintain consistent customer support workflows and documentation standards
Skills
- Strong organizational and coordination skills
- Excellent written and verbal communication
- Strong customer service and problem-solving abilities
- Comfortable using CRM platforms, ticketing systems, spreadsheets, email, and communication tools
- Ability to manage multiple customer cases and deadlines simultaneously
- Strong attention to detail when maintaining customer records
- Professional and solutions-focused approach to customer interactions
- Ability to work independently while coordinating effectively with remote teams
- Previous customer support, customer service, case management, operations, or coordination experience is preferred
Benefits
- Fully remote customer support coordination position
- Paid training and onboarding
- Flexible scheduling options
- Professional development opportunities
- Long-term career growth potential
Company Overview