Note: The job is a remote job and is open to candidates in USA. AO, part of the Globe Life family, serves working families through life, accident, and supplemental health insurance benefits. The company is seeking a Remote Customer Support Associate to answer client questions, explain benefits, assist with applications and enrollment, and provide ongoing policy support. The role includes virtual training, mentorship, and opportunities for professional advancement.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Educate clients in clear, easy-to-understand language
- Help determine which available options may fit individual needs
- Assist clients with applications and enrollment
- Provide ongoing customer service and policy support
- Assist with policy reviews and beneficiary updates
- Maintain accurate client records and follow-up communication
- Build long-term relationships through professional, responsive service
- Participate in ongoing virtual training, coaching, and professional development
Skills
- * Be at least 18 years of age
- * Be physically located in the United States
- * Be legally authorized to work in the United States
- * Have a computer or laptop with webcam and microphone
- * Have reliable high-speed internet
- * Maintain a quiet, professional workspace
- * Be comfortable using Zoom and online technology
- * Be willing and able to obtain any required state **Life & Health Insurance License**
- * Excellent communication and active-listening skills
- * A customer-focused, service-oriented mindset
- * Positive and professional attitude
- * Strong organizational and time-management skills
- * Self-motivation and personal accountability
- * Ability to learn quickly and accept coaching
- * Comfort working independently from home
- * Basic computer and virtual communication skills
- * Desire to grow professionally and take on greater responsibility
- Experience in **customer service, call centers, administrative support, retail, hospitality, healthcare, banking, education, military service, client relations, or sales** is helpful but **not required**
Benefits
- 100% Remote Work / Work from home
- Flexible Schedule
- Qualified Leads Provided – No Cold Calling
- Weekly commission-based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Leadership compensation opportunities
- Virtual onboarding
- Licensing guidance
- Product and benefits training
- Customer service development
- One-on-one mentorship
- Weekly coaching
- Leadership development
- Opportunities to advance into training, mentorship, team leadership, and management based on performance and professional development
- Health insurance reimbursement program
- Company-supported life insurance
- Accidental death benefit coverage
- Leadership development programs
- Professional recognition programs
- Retirement planning opportunities
- Incentive travel and company recognition events
Company Overview