Note: The job is a remote job and is open to candidates in USA. AO | Globe Life is seeking Online Client Care Representatives to support members and their families in a fully remote environment. The role involves answering benefit questions, explaining insurance coverage, assisting with applications and enrollment, and providing ongoing client support while building long-term relationships.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain life, accident, and supplemental health insurance benefits clearly
- Listen to each client's needs and provide personalized guidance
- Assist eligible clients through applications and enrollment
- Provide professional support before, during, and after enrollment
- Create a positive and professional client experience
- Build trust through active listening, communication, and reliable follow-up
- Conduct benefit and policy reviews when appropriate
- Assist with beneficiary updates, policy changes, and service requests
- Maintain ongoing relationships with clients and their families
- Maintain accurate digital client records
- Manage appointments and follow-up communications
- Utilize Zoom, email, CRM systems, and other online tools
- Follow company procedures and applicable state requirements
- Collaborate with a supportive virtual team
Skills
- * Strong communication and active-listening skills
- * A genuine desire to help others
- * Friendly, professional, and positive attitude
- * Strong customer-service mindset
- * Dependability and personal accountability
- * Good organization and time-management skills
- * Basic computer and technology skills
- * Ability to work independently from home
- * Willingness to learn and accept coaching
- * Motivation to grow professionally
- * Be at least 18 years of age
- * Be physically located within the United States
- * Be legally authorized to work in the United States
- * Have access to a computer or laptop
- * Have reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be willing and able to obtain the required state **Life & Health Insurance License**
- Experience in **customer service, client care, member services, retail, hospitality, healthcare, education, banking, administration, call centers, military service, or sales** is helpful—but **not required**
Benefits
- 100% remote / work from home
- Flexible scheduling
- Qualified leads provided at no cost—no traditional cold calling or purchasing leads
- Weekly commission-based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Leadership compensation opportunities
- Performance recognition and incentives
- Comprehensive virtual onboarding
- Insurance licensing guidance
- Product and benefit education
- Customer service and communication training
- Virtual appointment and enrollment training
- Weekly coaching and development
- One-on-one mentorship
- Leadership development opportunities
- Qualifying representatives may have access to a health insurance reimbursement program
- Qualifying representatives may have access to company-supported life insurance
- Qualifying representatives may have access to accidental death benefit coverage
- Qualifying representatives may have access to professional conferences and recognition events
- Qualifying representatives may have access to performance-based incentive travel
- Long-term career advancement opportunities
Company Overview