Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking an entry-level Remote Customer Service Advisor to assist customers with questions, service requests, and routine account concerns. The role involves communicating clearly with customers, documenting interactions, resolving or escalating concerns, monitoring follow-ups, and maintaining accurate records in a full-time remote setting.
Responsibilities
- Respond to customer inquiries across approved communication channels
- Listen to customer concerns and determine appropriate assistance
- Explain service information and procedures in clear language
- Help customers navigate routine requests and available resources
- Document customer conversations and requested follow-up actions
- Monitor unresolved issues and complete assigned follow-ups
- Escalate specialized customer concerns when necessary
- Maintain accurate customer records and service notes
- Provide courteous and consistent customer interactions
- Identify recurring questions and communicate trends to the appropriate team
Skills
- • Entry-level candidates are encouraged to apply
- • Strong verbal and written communication
- • Excellent listening and customer service skills
- • Basic computer and digital communication proficiency
- • Ability to learn customer service systems
- • Calm and professional approach to customer concerns
- • Strong attention to detail
- • Reliable and self-motivated
- • Comfortable working from home
Benefits
- Fully remote work-from-home position.
- Full-time employment.
- Structured onboarding and training.
- Customer service skill development.
- Professional communication experience.
- Opportunities for continued professional growth.
Company Overview