Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking an entry-level Remote Customer Support Consultant to assist customers with questions, service requests, and routine concerns across multiple communication channels. The role involves identifying customer needs, resolving common issues, documenting interactions, following up on unresolved concerns, and escalating specialized requests.
Responsibilities
- Respond to customer inquiries through phone, email, chat, and digital support channels
- Identify customer needs and recommend appropriate next steps
- Explain service information and routine procedures clearly
- Resolve common customer concerns within established guidelines
- Document conversations, requests, and resolutions accurately
- Follow up on unresolved customer issues
- Escalate specialized requests to the appropriate department
- Maintain a courteous and solutions-oriented communication style
- Assist customers with navigating available resources
- Support consistent service quality across customer interactions
Skills
- • Entry-level applicants are welcome
- • Strong customer communication and active listening skills
- • Comfortable solving routine customer problems
- • Clear written communication and professional phone etiquette
- • Basic computer and data-entry skills
- • Able to learn new software and support platforms
- • Organized and dependable
- • Comfortable working independently from a home office
Benefits
- Fully remote work-from-home position.
- Full-time schedule.
- Customer service training.
- Structured onboarding.
- Professional communication development.
- Opportunities to develop transferable support skills.
Company Overview