Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Customer Service Scheduler to coordinate appointments, callbacks, service requests, and customer follow-up activities. The entry-level role involves maintaining accurate scheduling records, responding to routine customer questions, updating scheduling systems, and communicating appointment details to internal teams.
Responsibilities
- Schedule customer appointments and service interactions
- Coordinate requested callbacks and follow-up activities
- Confirm customer availability and appointment details
- Maintain accurate scheduling records
- Respond to routine customer questions about appointments
- Update calendars and scheduling systems
- Process appointment changes and cancellations
- Monitor pending scheduling requests
- Communicate appointment information to appropriate internal teams
- Follow up on incomplete scheduling requests
- Maintain professional customer communication throughout the scheduling process
Skills
- • Entry-level candidates are welcome
- • Strong organizational and time-management abilities
- • Clear written and verbal communication
- • Comfortable using calendars and scheduling software
- • Strong attention to detail
- • Able to manage multiple scheduling requests
- • Professional phone and email etiquette
- • Dependable and responsive
- • Comfortable working remotely and independently
Benefits
- Fully remote work-from-home position.
- Full-time employment.
- Customer scheduling experience.
- Structured onboarding and training.
- Professional development opportunities.
- Transferable administrative skills.
Company Overview