Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Customer Service Assistant to provide day-to-day support for customer inquiries, service requests, records, and follow-up activities. The entry-level role involves communicating with customers, maintaining accurate records, following established procedures, and escalating issues when needed.
Responsibilities
- Assist customers with routine questions and service requests
- Respond to customer messages through approved communication channels
- Provide accurate information using established resources
- Record customer interactions and request details
- Assist with customer account and service inquiries
- Follow up on assigned customer requests
- Maintain organized customer records
- Escalate issues requiring specialized assistance
- Support email, chat, and telephone service activities
- Follow established customer service procedures
- Help maintain a positive and professional customer experience
Skills
- • Entry-level applicants are encouraged to apply
- • Strong written and verbal communication
- • Customer-focused attitude
- • Basic computer and data-entry skills
- • Comfortable using email, chat, and web-based applications
- • Good organizational abilities
- • Strong attention to detail
- • Willingness to learn new systems
- • Dependable and comfortable working remotely
Benefits
- Fully remote work-from-home position.
- Full-time schedule.
- Structured onboarding and training.
- Customer service experience.
- Professional communication development.
- Collaborative remote work environment.
Company Overview