Note: The job is a remote job and is open to candidates in USA. EchoStar provides connectivity services through brands including DISH TV, Sling TV, and Boost Mobile. The Customer Experience Representative handles customer service and technical support calls, provides solutions for billing, programming, and technical issues, and promotes products and services to customers.
Responsibilities
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
Skills
- High school diploma or GED
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Fluent in English and Spanish
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
- Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire
- Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
Benefits
- $0.50/hr language differential
- An additional $2/hr for shifts after 6 PM and on weekends
- Full-time paid training
- Opportunity to promote two levels within your first year
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance packages
- Flexible spending accounts
- HSA
- 401(k) Plan with company match
- Employee Stock Purchasing Program (ESPP)
- Tuition reimbursement
- Career opportunities
- Flexible time away plan
- Complimentary DISH TV ($114.99/month)
- Discounts on Sling TV ($5/month)
- Boost Mobile plan discounts (starting at $15/month)
- Full-time work-from-home arrangement
- Company-provided equipment, including a PC tower, power adapter, two monitors, USB headset, USB keyboard, USB mouse, USB webcam, and Ethernet cable
Company Overview
Company H1B Sponsorship