Note: The job is a remote job and is open to candidates in USA. Western Union is a financial services and payments company. The Regional Sales Support role provides operational, administrative, and analytical support to the regional sales organization, including agent lifecycle management, sales process coordination, reporting, and issue resolution. The role also analyzes performance data and collaborates with cross-functional teams to support regional initiatives and process improvements.
Responsibilities
- Provide day-to-day back-office administration support for the regional sales organization, including sales process management, account administration, contract renewals, documentation updates, and operational coordination
- Support the complete agent lifecycle for Western Union, Vigo, and OV agents, including lead generation and classification, pipeline tracking, agent enrollment, setup, activation, ongoing support, ownership changes, and agent deletion
- Assist with pipeline management, sales activity tracking, scorecard updates, and reporting to provide visibility into regional sales performance
- Coordinate banking and payment setup activities for new and existing agents, ensuring accurate processing and timely completion
- Manage and resolve operational queries from Sales teams and agents, providing timely responses and escalating issues when required
- Track, coordinate, and support regional sales initiatives to ensure activities remain aligned with business priorities, milestones, and expected outcomes
- Collect, consolidate, and analyze sales performance data from multiple sources to identify trends, highlight opportunities, and provide recommendations to support business decisions
- Support the preparation of reports, dashboards, and management insights using tools such as Excel, Power BI, and CRM platforms
- Maintain accurate operational records and ensure compliance with established processes, controls, and documentation requirements
- Collaborate proactively with regional and cross-functional teams to improve processes, resolve operational challenges, and implement effective ways of working
- For team leadership roles, provide direction and support to Sales Support Specialists, ensuring consistent execution of regional priorities and service delivery
Skills
- 2–5+ years of experience in sales support, sales operations, business operations, or administrative roles
- Experience supporting sales teams through operational processes, CRM management, reporting, account administration, and workflow coordination
- Knowledge of sales operations, agent/network management, contract processes, and customer or partner lifecycle activities
- Experience working with CRM systems and reporting tools; proficiency in Microsoft Office Suite required
- Ability to analyze business data, identify trends, and provide meaningful insights and recommendations
- Strong organizational skills with the ability to manage multiple priorities, coordinate activities, and deliver accurate work within deadlines
- Strong attention to detail with the ability to follow established processes while identifying opportunities for operational improvements
- Effective communication skills with the ability to collaborate across Sales, Operations, Finance, Compliance, and other cross-functional teams
- Ability to build trusted relationships with internal stakeholders and external agents while maintaining a customer-focused approach
- Demonstrated problem-solving ability, including identifying issues, assessing options, and escalating challenges appropriately
- *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position
- Experience within financial services, payments, or a regulated customer-focused environment preferred
- Bachelor's degree in Business, Finance, or a related discipline preferred; equivalent professional experience considered
- With strong Excel skills and experience with Power BI preferred
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Medical, Dental, Vision, and Life Insurance
- Tuition Assistance Program
- Employee Discount Program
- Parental Leave
- 401K Plan
- Remote work arrangement with no specific office location where the employee is expected to report
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