Note: The job is a remote job and is open to candidates in USA. Hirsch is a global provider of physical access control, video intelligence, and analytic-driven security solutions. The Inside Sales Representative supports the Regional Sales team by qualifying inbound leads, managing software renewals, maintaining pipeline hygiene, upselling complementary products, and ensuring operational excellence in order fulfillment. The role also builds and expands relationships with partners and customers while coordinating with sales, marketing, operations, and product management teams.
Responsibilities
- Builds and maintains strong partner & end user account relationships which includes understanding needs, resolving customer issues, identifying sales opportunities, providing product feature knowledge, as well as understanding the marketplace and competition
- Manages license administration and renewal cycle for Hirsch’s software-based products within designated territory
- Supports Regional Sales reps in designated territory with managing the sales cycle for run rate business (< $15K) as well as maintaining Salesforce pipeline hygiene
- Utilizes product knowledge to configure price quotes in Salesforce and partners with cross-functional teams to execute all internal processes related to the order fulfillment cycle
- Maintains integrity of accounts, opportunity, and contact data within Salesforce
- Conducts ad hoc activities to support Sales segment
Skills
- Familiar with Microsoft Office product suite (Word, PowerPoint, Excel, Outlook, etc.)
- Establishes and maintains effective relationships with customers/partners and gains their trust and respect
- Ability to prioritize in a dynamic, fast-paced & changing environment
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
- High attention to detail
- Willingness to learn, grow, and be coached
- Strong Salesforce knowledge required
- Familiar with Microsoft Office product suite (Word, PowerPoint, Excel, Outlook, etc.)
- 2+ years of sales, sales development, and/or customer service experience is preferred
Benefits
- Remote work arrangement
- Fidelity 401(k) + Company Match
- 11 Company Paid Holidays
- Discretionary Unlimited Paid Time Off
- Medical, Dental, & Vision Insurance
- FSA/HSA
- Fun Employee and Family Events
- Employee Wellness Program
- Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans
- A range of discounted products and free services
- Training opportunities
Company Overview