Note: The job is a remote job and is open to candidates in USA. Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Regional Operations Manager serves as a strategic business partner for an assigned portfolio of franchise owners, focusing on sustainable revenue growth, profitability, and operational excellence through coaching and support.
Responsibilities
- Serve as the primary business coach and trusted advisor for an assigned portfolio of franchise owners
- Analyze financial statements, KPIs, operational metrics, and business performance data to identify opportunities for growth and profitability
- Coach franchisees on budgeting, forecasting, pricing strategies, cash flow management, margin improvement, and overall financial literacy
- Partner with franchisees to develop annual business plans, measurable growth objectives, and ongoing action plans
- Conduct regular business reviews to evaluate progress, identify challenges, and recommend strategic solutions
- Help franchisees understand business performance and make informed operational and financial decisions
- Monitor revenue growth, profitability, operational efficiency, customer satisfaction, sales performance, and other key business metrics
- Coach franchisees on sales effectiveness, lead conversion, operational best practices, workforce planning, customer experience, marketing execution, and project management
- Identify operational inefficiencies and recommend strategies that improve productivity, profitability, and long-term business performance
- Adapt coaching strategies based on each franchisee's stage of business growth and individual needs
- Build strong, trust-based relationships with franchise owners through proactive coaching and consistent communication
- Lead franchisees through onboarding and ongoing business development following initial training
- Conduct virtual coaching sessions, field visits, webinars, regional meetings, and convention presentations
- Connect franchisees with internal subject matter experts, approved vendors, workforce resources, and corporate support teams
- Foster collaboration and encourage sharing of best practices throughout the franchise network
- Promote consistent execution of brand standards, operational procedures, approved vendors, and strategic initiatives
- Monitor operational compliance and develop corrective action plans when appropriate
- Utilize CRM systems, business intelligence platforms, operational dashboards, and reporting tools to document coaching activities and monitor franchise performance
- Support implementation and adoption of new systems, technology, and operational enhancements across the franchise network
- Facilitate onboarding, operational, financial, sales, and leadership training programs
- Develop and deliver educational content for webinars, regional meetings, conventions, and academy training
- Collaborate with cross-functional teams to improve franchise support processes, operational tools, and business resources
- Encourage continuous learning and professional development throughout the franchise system
Skills
- Strong understanding of business operations, finance, sales, marketing, and small business management
- Demonstrated success coaching business owners, franchisees, or multi-unit operators to improve business performance
- Advanced financial acumen with the ability to interpret financial statements, KPIs, budgets, and operational reporting
- Ability to analyze data and translate insights into practical business recommendations
- Excellent communication, presentation, coaching, organizational, and relationship-building skills
- High emotional intelligence with the ability to influence and motivate diverse business owners
- Strong problem-solving and critical-thinking abilities
- Experience utilizing CRM platforms, Microsoft Office, and business technology to manage franchise performance
- Ability to manage multiple priorities while working independently in a remote environment
- Demonstrates integrity, professionalism, and a commitment to Home Franchise Concepts' culture and values
- Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field; equivalent experience will be considered
- Minimum five (5) years of experience supporting, coaching, or managing franchise, multi-unit, or small business operations
- Experience working with financial statements, business analytics, CRM platforms, and operational reporting
- Certified Franchise Executive (CFE) or coaching certifications are a plus
- Franchise operations, franchise business coaching, or business consulting experience strongly preferred
- Prior business ownership or franchise ownership is highly desirable
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSAs)
- Health Savings Accounts (HSAs)
- Supplemental life insurance
- Annual discretionary bonus
- 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent
- 10 paid holidays
- 8 paid hours for associates to volunteer in their community
- Open time off to support work-life balance
Company Overview