Note: The job is a remote job and is open to candidates in USA. Spok, Inc. is a global leader in healthcare communications, delivering clinical information to care teams to improve patient outcomes. The Senior Solution Consultant serves as a trusted clinical advisor, guiding customers in adopting Spok software and leading solution adoption activities to align customer workflows with product capabilities.
Responsibilities
- Serve as a trusted advisor to help customers, including management and executive stakeholders maximize use of their Spok Product Suite
- Lead customer workflow discussions to understand requirements, define use cases, and recommend solution approaches that drive measurable value
- Partner with Services Leadership, Project Management, and Project Teams to align solution adoption, implementation scope, timelines, and outcomes
- Promote deep adoption of Spok product solutions and support long-term customer success
- Document current-state workflows, business processes, and future-state recommendations
- Provide clinical and business expertise to support application configuration and intended use
- Manage solution-related issues, scope considerations, change control, and knowledge transfer
- Collaborate with Product Strategy to share customer requirements and clinical insights that inform future product development
- Support Sales, Marketing, Support, and other internal teams with solution expertise as needed
Skills
- Bachelor's degree and 5+ years of related experience in the healthcare IT space
- Ability to travel domestically 25–50%
- Healthcare, clinical, call center, or related operational experience
- Strong presentation, communication, listening, and customer-facing skills
- Critical thinking skills and familiarity with value stream mapping
- Experience with Microsoft Visio, PowerPoint, and Spok Smart Suite
- Ability to manage project work efficiently while meeting an 80% billable target
- Ability to present consulting findings and manage small consulting projects
Benefits
- Flexibility at Spok that allows them to balance quality work and their personal lives
- Competitive compensation, benefits and learning and development opportunities
- Three robust health, pharmacy, vision and dental care plans including a health savings account option
- Wellness
- Financial wellness
- Retirement
- Family support
- Continuing education
- Time off benefits
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