Note: The job is a remote job and is open to candidates in USA. Legacy Service Partners is a national leader in residential HVAC, plumbing, and electrical services. As a Regional Inside Sales Representative, you will be responsible for generating sales opportunities and providing exceptional customer service to homeowners, playing a pivotal role in achieving and exceeding sales targets.
Responsibilities
- Respond promptly and professionally to inbound customer inquiries via phone, email, and online channels
- Engage with homeowners, understanding their service needs, and recommending suitable HVAC, plumbing, or electrical solutions
- Develop and maintain a deep understanding of our products, services, and pricing structures to confidently address customer queries
- Build rapport and establish trust with customers by delivering exceptional customer service and addressing their concerns
- Proactively make outbound calls to follow up on leads, answer questions, and convert prospects into customers
- Collaborate closely with the sales team to coordinate customer appointments and ensure a smooth sales process
- Provide accurate and detailed information about products, services, promotions, and pricing to customers
- Maintain customer records, update the CRM system, and track sales activities to ensure accurate reporting
- Achieve and exceed sales targets and quotas, contributing to the overall success of the sales team
- Continuously learn and stay up to date on industry trends, product knowledge, and sales techniques through training and professional development opportunities
- Collaborate with the marketing team to support sales campaigns, promotions, and lead generation initiatives
- Work with the service and installation teams to ensure seamless customer experiences and satisfaction
- Contribute to the continuous improvement of sales processes and customer service initiatives
Skills
- Proven experience in inside sales, preferably within the residential service industry
- Excellent communication skills, both verbal and written, with the ability to effectively engage with customers
- Strong customer service orientation, with a passion for delivering exceptional customer experiences
- Persuasive and influential with the ability to handle objections and close sales
- Detail-oriented with strong organizational and multitasking skills
- Ability to work independently, manage time effectively, and prioritize tasks
- Proficiency in using CRM software and other sales tools
- Goal-oriented mindset with a drive to achieve and exceed sales targets
- Positive attitude and a willingness to learn and adapt in a fast-paced environment
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small
- Highly organized, ability to act quickly while still having attention to detail
- Hold yourself to a higher standard and exhibit a high level of integrity
- Technical knowledge of HVAC, plumbing, or electrical systems is a plus
Benefits
- Full medical, dental, and vision packages including fully employer paid options
- 401(k) with company match
- Ongoing training that directly results into bigger career opportunities combined with continuous education stipends
Company Overview