Note: The job is a remote job and is open to candidates in USA. Assurant is a global business services company that supports, protects, and connects major consumer purchases. The Regional Account Manager drives performance for assigned client programs, builds client relationships, conducts training, analyzes competitive and program results, and implements strategies to improve business outcomes and customer service.
Responsibilities
- Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership
- Conduct program training at corporate, division, region, district level or site location. Conduct train-the-trainer programs for client staff
- Circulate performance and compliance reports to ensure all related goals are being achieved
- Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals
- Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level
- Communicate program results and plans for marketing efforts to client and Assurant management
- Summarize activities for ROI purposes and be able to track the performance related to those activities
- Serve as the primary contact between Assurant and client, as it relates to the assigned areas
- Assist in the execution of promotions and contests for associated programs
- Ensure travel budget adherence and control expenses
- Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments
- Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution
Skills
- This is a remote position; candidates based in or near Nashville Tennessee
- Bachelor's degree or equivalent experience
- A minimum of 3 years of experience in retail, wireless, or other customer-facing environments, with a strong understanding of sales, client service, and account development
- Proven presentation, and relationship-building skills, with the ability to influence stakeholders and effectively engage leaders
- Strong analytical and problem-solving abilities, with experience developing and executing strategies to improve business results
- Proficiency in Microsoft Office and multimedia presentation tools
- Experience in managing multiple priorities in a fast-paced environment, meet deadlines, and work independently with minimal supervision
- Up to 75% travel
Benefits
- This is a remote position; candidates based in or near Nashville Tennessee.
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