Note: The job is a remote job and is open to candidates in USA. Alliance Abroad is a global organization that creates work, study, and cultural exchange opportunities by connecting participants, partners, and host organizations. The Regional Account Manager manages and grows employer accounts within a designated territory, develops recruitment strategies, builds business partnerships, and supports employer satisfaction and program delivery.
Responsibilities
- Manage a designated geographic territory and portfolio of host employer accounts
- Develop and execute annual territory plans focused on employer retention, account growth and new business acquisition
- Build and maintain trusted relationships with key employer stakeholders at both executive and operational levels
- Develop a strong understanding of each employer’s operations, staffing challenges, seasonal workforce needs and business objectives
- Conduct regular account reviews and site visits to assess program performance, future hiring needs and opportunities for growth
- Maintain consistent and proactive communication with employers throughout the year
- Identify accounts at risk and implement appropriate action plans to support retention and strengthen the partnership
- Grow existing accounts by expanding current programs and introducing other relevant Alliance Abroad services
- Identify, qualify and develop new employer partnerships within the assigned territory
- Build and maintain a strong pipeline of prospective employer opportunities
- Generate referrals and introductions through existing relationships, industry networks and regional partnerships
- Identify and pursue new market opportunities aligned with Alliance Abroad’s growth objectives
- Work toward assigned employer-retention, portfolio-growth and revenue targets
- Partner with employers to understand their workforce needs, hiring forecasts and seasonal staffing requirements
- Develop tailored recruitment strategies based on season, location, position type and source market
- Advise employers on suitable programs, recruitment timelines, sourcing strategies and workforce solutions
- Collaborate with recruitment, operations and program teams to align employer needs with recruitment activity and program delivery
- Monitor recruitment progress, identify potential challenges and adjust strategies to support fulfilment and employer satisfaction
- Review relevant market trends and program performance to provide informed recommendations to employers
- Represent Alliance Abroad at industry conferences, trade shows, association meetings, networking events and other employer-facing activities
- Develop relationships with hospitality and tourism associations, chambers of commerce, workforce groups and economic-development organizations
- Promote Alliance Abroad’s programs within local and regional business communities
- Identify strategic partnerships and industry opportunities that support organizational visibility and business growth
- Serve as the primary point of contact and trusted advisor for assigned employer accounts
- Educate employers on program requirements, compliance responsibilities, best practices and relevant program developments
- Lead the onboarding of new host employers and support annual account reviews
- Ensure Job Orders are entered accurately, within the required timelines and in accordance with the host employer’s approved job description
- Work closely with internal teams to support effective program delivery and a positive employer and participant experience
- Assist with resolving escalated employer, participant or placement concerns that may affect program success or employer retention
- Escalate significant employer concerns, compliance matters or business risks to leadership when appropriate
- Provide internal teams with relevant employer insights, workforce forecasts and program feedback
Skills
- Bachelor's degree or an equivalent combination of relevant education and professional experience
- At least three years of relevant experience in business development, account management, staffing, workforce solutions, hospitality sales, recruitment or a related field
- Demonstrated ability to build, maintain and grow client or employer relationships
- Experience supporting business-development or account-growth initiatives
- Strong consultative-selling, negotiation and relationship-management skills
- Ability to communicate effectively with a range of audiences, including delivering presentations and engaging with senior stakeholders
- Strong organizational, analytical and strategic-planning skills
- Self-motivated, results-oriented and able to take ownership of responsibilities and outcomes
- Experience using a CRM system to manage client relationships, pipelines, forecasts and account activity
- Travel within the assigned territory, as well as occasional additional domestic or international travel, may be required and is expected to account for approximately 15% of working time
- Experience within hospitality, tourism, workforce solutions, staffing, international recruitment, cultural exchange, or seasonal employment sectors
- Experience working with employer associations, chambers of commerce, tourism boards, or industry organizations
- Experience conducting business reviews and executive-level stakeholder engagement
- The role requires occasional flexibility to attend employer meetings, industry events or other business activities outside standard working hours, including occasional evenings and weekends
Benefits
- This is a full-time remote position.
- Flexible Time Off: We care about what you can accomplish in this role, not how many days you work. However, we do encourage all team members to take a minimum amount of time off each year.
- Modern and top-rated health, vision, and dental insurance, as well as many other perks to all employees.
- 401(k): Contribute to a company-sponsored retirement fund with matching contributions.
Company Overview