Note: The job is a remote job and is open to candidates in USA. Ingersoll Rand is a technology and industrial solutions company serving life sciences, pharmaceutical manufacturing, and other industrial markets. The Regional Account Manager serves as the primary contact for a BioPharma sales region, managing customer relationships, developing strategic accounts, pursuing revenue opportunities, coordinating cross-functional support, and negotiating commercial agreements.
Responsibilities
- Client Relationship Management: Build and maintain strong, long-term relationships with key clients, decision-makers, and influencers to drive trust, loyalty, and business growth
- Strategic Account Planning: Develop and execute customized customer strategies focused on co-value creation, aligned with client objectives and company goals
- Customer Advocacy & Problem Resolution: Serve as the primary point of contact for customer needs, addressing issues, complaints, technical support, and service concerns to ensure a positive experience
- Cross-Functional Coordination: Coordinate with sales, marketing, product, engineering, logistics, Field Application Specialists, and other teams to effectively meet customer requirements and communicate RACI responsibilities
- Revenue & Opportunity Development: Identify, develop, and pursue upselling, cross-selling, and new business opportunities with targeted customers, including opportunities for IR Solutions
- Commercial & Contract Management: Negotiate contracts, renewals, pricing, terms and conditions, NDAs, incentives, rebates, and other commercial programs to support mutually beneficial partnerships
- Account Data, Pipeline & Reporting: Maintain customer relationship maps and account information in SFDC, manage pipeline opportunities, and provide monthly updates on activities, forecasts, account status, and revenue performance
- Account Management & Channel Support: Utilize established account management processes, tools, and resources while resolving distribution-channel and aftermarket service issues and maintaining strong customer partnerships
- Travel 50 to 60% monthly across the customer sites regionally
Skills
- • Bachelor's Degree in Sales, Marketing, or Engineering required
- • 5+ years of direct sales experience required
- • Ability to build and maintain strong professional relationships with customers, key institutions, and team members
- • Strong interpersonal and communication skills, including verbal, written, and presentation capabilities
- • Demonstrated ability to work effectively both independently and within a team environment
- • Mechanical and electrical knowledge applicable to industrial equipment
- • Capability to assess customer needs, analyze data, perform basic equipment performance calculations, and recommend technical solutions
- • Proficiency with technology tools; experience with Salesforce preferred
- • Proven business and sales acumen, including account prospecting, organizational navigation, value-based selling, and competitive account acquisition
- • Strong prioritization and time management skills
- • Travel 50 to 60% monthly across the customer sites regionally
- • Remote position, however interested candidates should have access to a major airport for travel and be located within the Northeast US region
- • 3+ years of direct sales account management experience desired
- • Prior territory sales management and/or channel management experience
- Prior industrial sales experience preferred
- • Proven record of ability in strategic thinking and growth leadership
- • Strong communication and analytical skills both verbal and written
- • Strong people skills, ability to influence customers
- • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: + DUI in the previous 5 years + Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
Benefits
- Eligible to receive discretionary or nondiscretionary annual bonuses and incentive compensation
- Medical and prescription plans
- Dental and vision coverage
- Wellness programs
- Life insurance
- 401(k)/pension plan
- Paid time off
- Employee stock grant
- Remote position
Company Overview