Note: The job is a remote job and is open to candidates in USA. Ingersoll Rand is a technology company providing flow creation and life science technologies, including compressors and industrial solutions. The Bilingual Account Manager - General Line will drive equipment and service sales across a South Texas territory by prospecting, quoting, developing customer relationships, supporting distributors, and achieving revenue targets. The role also involves customer relationship management, sales pipeline tracking, safety compliance, and collaboration with service teams.
Responsibilities
- Generate Revenue - Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area. Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfil industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits. Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets
- Develop People Capabilities - Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within the Customer Center. Partner with services team to best understand products and services and satisfy and anticipate customer’s needs
- Manage Cash - Ensure that all orders obtained are error-free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures
- Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the Customer Center
- Earn customer loyalty by collaborating cross functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions
- Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting
Skills
- High school diploma or GED
- 4+ years of experience in an industrial sales business setting or successful completion of the Ingersoll Rand Sales Development Program (SDP)
- Bilingual in English & Spanish
- Excellent relationship-building and interpersonal skills, including verbal, written and presentation communication skills
- Establishes and builds solid relationships with customers, key institutions and team members
- Self-motivated and team oriented
- Able to work within a team environment and independently
- Mechanical and electrical expertise
- Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions
- Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts
- Excellent prioritization and time management skills
- Regional travel to customer sites is required within assigned geographic territory
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, Multiple smaller infractions or preventable collisions in the previous 3 years
- Bachelor's degree in engineering, engineering technology, business or equivalent
- Experience with Salesforce or another CRM software
Benefits
- A company vehicle and fuel card will be provided.
- Medical and prescription plans
- Dental and vision coverage
- Wellness programs
- Life insurance
- A robust 401(k) plan
- Paid time off
- An employee stock grant
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