Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a trusted global innovator of business and technology services. They are seeking a detail-oriented QA / Technical Support Engineer with experience in payment systems and terminal management to provide support and ensure the smooth operation of payment terminal solutions.
Responsibilities
- Provide QA and technical support for payment terminal solutions
- Troubleshoot issues by analyzing trace logs and system behavior
- Support testing, validation, and certification of payment applications
- Assist in deployment and configuration of payment terminals, including OS and application loading
- Work with terminal management systems (TMS), including hosted estate management tools
- Collaborate with development and operations teams to identify and resolve defects
- Ensure smooth operation and lifecycle management of payment devices
- Document issues, resolutions, and testing procedures
Skills
- Experience in QA and/or technical support roles
- Familiarity with payment terminals, preferably Ingenico or Castles Technology devices
- Strong understanding of payment processing systems and workflows
- Ability to debug and analyze trace/system logs
- Experience with Terminal Management Systems (TMS) or hosted estate management platforms
- Knowledge of terminal provisioning, including OS and application loading
- Good problem-solving and analytical skills
- Strong communication skills in English (written and verbal)
Benefits
- Work_model: [remote, onsite]
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