Note: The job is a remote job and is open to candidates in USA. Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. As a Renewals Manager, you will drive growth by managing commercial discussions with customers, ensuring revenue retention, and collaborating with various teams to enhance customer engagement and adoption solutions.
Responsibilities
- Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts
- Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risk
- Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
- Lead discovery and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Skills
- 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
- Analytical with strong problem-solving skills to interpret customer data and create new approaches or adapt existing ones in order to delight customers
- Consistent track record of achieving personal and team goals
- Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
Benefits
- A competitive salary + stock options in our fast-growing Series E start-up.
- Paid parental leave
- 25 days of annual leave + public holidays + paid sick leave
- 100% Medical, Dental & Vision
- 401k Plan
- A generous referral scheme
- Fun culture with regular socials
- A brand new computer + monitor
Company Overview