Note: The job is a remote job and is open to candidates in USA. Arrow Electronics is seeking Customer Success Professionals who are passionate about technology and eager to help customers. The role involves managing accounts, enhancing customer relationships, and driving revenue growth while collaborating with cross-functional teams.
Responsibilities
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells
- Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation
- Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues
- Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand
- Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time
Skills
- Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
- On-site Café with Catering Option for Busy Lifestyles
- 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
- Bike Racks
Company Overview
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