Note: The job is a remote job and is open to candidates in USA. NWN is hiring a Public Sector Compliance Analyst to manage accurate, timely reporting for its public sector contract vehicles. The role validates data, maintains audit-ready controls and documentation, coordinates corrective actions across teams, and improves reporting efficiency through automation.
Responsibilities
- Manage recurring contract reporting obligations, including sales, usage, compliance, and performance reports for public sector contracts
- Own the reporting calendar and ensure every contractually required submission is delivered complete and on time, escalating deadline risks early enough to be addressed
- Analyze and validate data from multiple business systems to ensure reporting accuracy and contractual compliance
- Develop, maintain, and submit service-level agreement, outage, performance, and compliance reports, including those supporting CALNET CEM obligations
- Investigate reporting discrepancies, compliance concerns, and data quality issues, and coordinate corrective actions with internal stakeholders
- Trace recurring data quality issues to their source system or process and drive a durable fix with the responsible team
- Create and maintain reporting procedures, controls, documentation, and audit-support materials
- Track changes to contract reporting requirements as vehicles are amended, renewed, or added, and update reporting, procedures, and controls before the next submission cycle
- Identify opportunities to automate reporting processes and improve operational efficiency
- Provide guidance and quality review for internal teams and third-party reporting resources
- Support contract audits, compliance reviews, and customer or manufacturer reporting requirements, maintaining the records and evidence needed to substantiate prior submissions
- Work cross-functionally with Operations, Finance, Billing, Sales, Service Delivery, and Compliance teams to mitigate risk and maintain contractual compliance
- Maintain accountability for the accuracy and completeness of submitted reports
- Resolve discrepancies at their source rather than correcting the same defect each reporting cycle
- Reduce manual reporting effort through automation as the contract portfolio grows
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- Bachelor's degree in business, analytics, information systems, or a related field, or an equivalent combination of education and relevant work experience
- Minimum of five years of experience in a data analytics role
- Experience supporting contractual or regulatory reporting obligations where a missed or inaccurate submission carries a financial or compliance penalty
- Knowledge of public sector contract compliance and contract sales reporting, including CALNET contract requirements and service-level agreement reporting
- ServiceNow reporting and data analysis, with experience using Power BI or comparable reporting tools
- Advanced Microsoft Excel capability, including reporting automation, and proficiency across Microsoft Office products
- Data reconciliation, audit support, and root cause analysis
- Process documentation and workflow design, with the ability to develop and execute efficient, repeatable business processes
- Strong conceptual thinking, analytical, and problem-solving skills
- Strong relationship, negotiation, persuasion, and influence skills across functions where the role has no direct authority
- Strong organization and management skills
- A hands-on, self-directed approach with a bias toward action and personal accountability
- Ability to provide guidance and quality review to internal teams and third-party reporting resources without formal supervisory responsibility
- Experience supporting CALNET or comparable state or federal contract vehicles
- Hands-on experience building reports and dashboards in ServiceNow, rather than only consuming them
- Experience in a telecommunications, IT services, or managed services environment
Benefits
- Medical, dental, and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Disability and life insurance
- 401(k) with company match
- Unlimited PTO
- Paid company holidays
- Hybrid/remote work; remote employees perform job duties from home or another approved remote location
- Paid bonding leave for eligible employees
- Employee discounts
- Employee Assistance Program (EAP)
- Accident, critical illness, long-term care, and hospital indemnity coverages
- Legal and identity theft protection
- Pet insurance
- Supplemental life insurances
- Referral bonuses
- Charitable donation matching
- Allowances for eligible roles
Company Overview