Note: The job is a remote job and is open to candidates in USA. Western Governors University is hiring an Associate Student Records Administrator to maintain the integrity of academic records and ensure compliance with university rules, regulations, and policies. The role handles student records processes and cases, communicates with students, faculty, and staff, and identifies exceptions and process barriers for escalation or improvement.
Responsibilities
- Demonstrates all Core Knowledge, Skills and Abilities
- Applies university rules, regulations, and policies accurately and to the benefit of the student
- Primarily responsible for completing both processes and cases in one Student Records domain
- Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes
- Prioritizes essential job functions while utilizing numerous systems, including Salesforce
- Works under broad direction from the immediate supervisor/manager on daily assigned tasks
- Identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency
- Participates in risk assessment and identifying potential obstacles that may disrupt the student experience; offers solution-focused recommendations that enhance both the student experience and operational efficiency
- Demonstrates strong cooperative skills with the ability to perform effectively in a team environment
- Routinely multitasks on varied job functions, switching between processes and cases as needed
- Collaborates as appropriate with other university teams to complete tasks, research, and data reconciliation
- Performs other duties as assigned
Skills
- Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality
- Ability to understand and adhere to FERPA regulations
- Demonstrated broad working knowledge of Microsoft Office products and applications
- Ability to perform duties while working with student information systems and/or customer relationship management software
- Ability to interact with others considerately, respectfully, and without bias; approach conflict proactively; openly solicit and share feedback; listen with empathy and maintain professionalism and composure
- Possession of strong, business professional written and verbal communication skills
- Ability to meet deadlines and SLA requirements both independently and as part of a team
- Ability to work collaboratively with team members and/or leadership; identify process barriers; and, participate in solution-focused and creative problem-solving
- Ability to self-manage daily work schedule including assigned tasks and goals while also being responsive to ad hoc or new projects and assignments
- Ability to develop and demonstrate proficiency within assigned Student Records workspace
- Ability to apply and follow established policies, procedures, and utilize job aids to address routine and moderately complex scenarios
- Ability to identify exceptions, barriers, and risks and elevate concerns appropriately
- Ability to develop competency in additional workspaces as business needs require
- Ability to collaborate with leadership when circumstances require interpretation beyond standard procedures
- High school diploma
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager
- One year of related experience within a Records department, Registrar's office, Student Services, or other role responsible for reviewing, validating, researching, and updating records and information
- Associate
Benefits
- Full-Time Regular Positions are eligible for bonuses.
- Full-Time Regular Positions are eligible for medical, dental, vision, telehealth and mental healthcare.
- Full-Time Regular Positions are eligible for a health savings account and flexible spending account.
- Full-Time Regular Positions are eligible for basic and voluntary life insurance.
- Full-Time Regular Positions are eligible for disability coverage.
- Full-Time Regular Positions are eligible for accident, critical illness and hospital indemnity supplemental coverages.
- Full-Time Regular Positions are eligible for legal and identity theft coverage.
- Full-Time Regular Positions are eligible for a retirement savings plan.
- Full-Time Regular Positions are eligible for a wellbeing program.
- Full-Time Regular Positions are eligible for discounted WGU tuition.
- Full-Time Regular Positions are eligible for flexible paid time off for rest and relaxation with no need for accrual.
- Full-Time Regular Positions are eligible for flexible paid sick time with no need for accrual.
- Full-Time Regular Positions are eligible for 11 paid holidays.
- Full-Time Regular Positions are eligible for other paid leaves, including up to 12 weeks of parental leave.
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