Note: The job is a remote job and is open to candidates in USA. Tyler Technologies Federal Team supports mission-critical systems for the Library of Congress. The Project Manager / Scrum Master will manage project commitments, facilitate Agile delivery, coordinate with federal stakeholders, address delivery obstacles, and support the successful completion of software development, enhancement, maintenance, and modernization efforts.
Responsibilities
- Manage project scope, schedules, milestones, dependencies, risks, issues, assumptions, and delivery commitments
- Develop and maintain project management artifacts, including integrated schedules, risk and issue registers, decision logs, status reports, action-item logs, release plans, and other contractual deliverables
- Monitor project performance and communicate schedule, scope, quality, staffing, and financial concerns to company and client leadership
- Coordinate work across development, architecture, quality assurance, DevSecOps, security, operations, subcontractor, and federal stakeholder teams
- Identify variances from approved plans and lead the development of corrective actions and recovery plans
- Manage changes in accordance with contractual and organizational change-control procedures
- Support the management of multiple concurrent enhancement, maintenance, and modernization efforts
- Facilitate Agile ceremonies, including Sprint Planning, Daily Scrums, backlog refinement, Sprint Reviews, Sprint Retrospectives, and other team working sessions
- Partner with Product Owners, Business Analysts, federal stakeholders, and technical teams to develop and maintain clear user stories, acceptance criteria, priorities, and delivery goals
- Identify, track, escalate, and help resolve impediments affecting project or team delivery
- Promote team alignment, accountability, transparency, and continuous improvement
- Use appropriate Agile delivery measures to support forecasting, identify trends, and improve team performance and delivery predictability
- Facilitate requirements-gathering sessions, stakeholder interviews, workflow discussions, and project-planning meetings
- Ensure project requirements, decisions, action items, changes, and acceptance outcomes are documented and communicated
- Translate technical information for business stakeholders and communicate business needs clearly to technical team members
- Coordinate release planning and production-readiness activities across development, quality assurance, DevSecOps, security, operations, and client stakeholders
- Confirm that testing, approvals, documentation, communications, deployment plans, and rollback procedures are completed before production releases
- Participate in occasional evening or weekend deployments, maintenance activities, and production-support events
- Work with development and quality assurance teams to ensure requirements and acceptance criteria are understood, testable, and aligned with project objectives
- Support user acceptance testing, release verification, training, operational transition, and knowledge-transfer activities as needed
- Coordinate project activities supporting the Risk Management Framework, Authority to Operate processes, security assessments, remediation efforts, and continuous monitoring
- Track security, accessibility, privacy, and compliance-related dependencies and corrective actions in coordination with the appropriate subject-matter experts
- Ensure project, requirements, release, testing, and operational documentation is complete, current, appropriately reviewed, and traceable
- Drive project issues and decisions to resolution and escalate concerns when necessary
- Perform other duties as assigned
Skills
- Bachelor's degree in Project Management, Business, Information Systems, Computer Science, Management, or a related field, or equivalent relevant professional experience
- Minimum of five years of experience managing software development, modernization, operations and maintenance, or other IT projects involving teams of five or more individuals
- Demonstrated experience using Agile project management methodologies and supporting cross-functional software delivery teams
- Experience managing project schedules, risks, issues, dependencies, changes, deliverables, and stakeholder communications
- Working knowledge of the software development lifecycle, quality assurance, DevSecOps, continuous integration and continuous delivery, release management, and production support
- Experience using Jira, Confluence, or comparable project management and collaboration tools
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams
- Excellent written, verbal, facilitation, presentation, and interpersonal communication skills
- Ability to pass a thorough background screening
- Strong leadership, organizational, prioritization, analytical, risk-management, and decision-making skills
- Strong business-analysis skills and the ability to assist with requirements, workflows, user stories, and acceptance criteria when needed
- Ability to manage multiple priorities accurately and independently in a collaborative, delivery-focused environment
- Ability to establish productive working relationships with clients, team members, company leadership, subcontractors, and other stakeholders
- Ability to navigate changing priorities, competing stakeholder needs, and complex project dependencies
- Ability to identify and recommend improvements to delivery processes, team practices, and operational efficiency
- Self-motivated and able to work effectively with minimal supervision
- Experience managing federal IT contracts, production systems, and Agile software development projects is strongly preferred
- Experience supporting federal agencies, federal IT contracts, task orders, government project managers, or Contracting Officer's Representatives
- Experience supporting the Library of Congress, U.S. Copyright Office, another legislative-branch organization, or a comparable federal customer
- Experience managing public-facing digital services, electronic filing systems, case-management systems, document-management systems, workflow applications, or other mission-critical software
- Experience supporting production applications with service-level agreements, maintenance windows, incident-management processes, and formal release controls
- Familiarity with cloud-hosted applications, APIs, identity-management services, payment integrations, automated testing, and continuous integration and delivery tools
- Familiarity with FISMA, NIST security controls, the Risk Management Framework, Authority to Operate activities, and federal continuous-monitoring requirements
- Familiarity with Section 508 accessibility requirements and Web Content Accessibility Guidelines
- Relevant professional certifications are preferred, such as Certified ScrumMaster, Professional Scrum Master, Project Management Professional, PMI Agile Certified Practitioner, or SAFe Scrum Master
- Some work-related travel may be required
Company Overview
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