Note: The job is a remote job and is open to candidates in USA. ICON Strategic Solutions is a global healthcare intelligence and clinical research organisation focused on bringing new medicines and treatments to patients faster. The Project Manager will lead a portfolio of clinical trials within the Medical Imaging and Cardiac Safety Solutions team, serving as the primary customer contact and coordinating project timelines, deliverables, budgets, documentation, and cross-functional activities. The role also ensures regulatory and SOP compliance, manages risks, and supports customer and investigator meetings.
Responsibilities
- Apply project management principles, concepts and techniques for effective project management, including quality assurance and customer satisfaction
- Maintain a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective manner
- Act as the primary contact and study lead with the customer from startup through close-out of a project with minimal supervision and oversight
- Develop and implement project plans and timelines via internal and external kick-off meetings and ensure agreement by parties involved, with minimal supervision
- Develop presentations for Investigator Meetings and customer facing meetings and travel independently to present at these meetings when required
- Escalate issues to management as appropriate
- Complete revenue, forecasting and invoicing per process on-time and accurately
- Coordinate cross-functional teams to ensure efficient processing of project requirements, with minimal support
- Conduct routine customer teleconferences and generate and maintain accurate records and meeting minutes and agendas in accordance with regulatory guidelines
- Update budgets and contracts and gain management approvals for Change Requests
- Generate and maintain Patient and Site Tracking Reports via MS Excel and study databases and provide updates to customers on a regular basis
- Coordinate with internal teams to query sites to submit incoming data and resolve data issues
- Travel with Business Development for customer meetings, as requested
- Present internally and externally on project portfolio
- Identify potential risks to projects and implement processes and tactics to proactively mitigate
- Compliance with internal SOPs and WIs
- Participate in developing and updating internal documents and guides (e.g. training materials, SOPs, etc.)
- Participate, as requested by Regulatory Affairs, in customer audits
- Provide oversight of Site Management and Reader Management activities for assigned projects
- Meet or exceed internal Project Management metrics
- Travel possibly required up to 20% of the time
Skills
- Minimum Bachelor's Degree
- Required minimum of three years in a customer-focused role
- Advanced English fluency required for business communication
- Previous work history in English as primary language required
- Employment with ICON is contingent upon having the legal right to work in the country where the role is based
- Education: Minimum Bachelor's Degree (preference in Life Sciences or similar) or equivalent education/work experience
- Desired minimum of one year working in a project management role within the clinical trial industry
- Imaging or Cardiac experience preferred but not required
Benefits
- Performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Company Overview