Note: The job is a remote job and is open to candidates in USA. Solera is a global leader in data and software services that transforms touchpoints across the vehicle lifecycle into connected digital experiences. The Professional Services Consultant will provide on-site or remote training and expert advice for Auto/Mate DMS Service applications, support software implementations, advise dealership management, and help clients improve operational efficiency and profitability.
Responsibilities
- Deliver engaging on-site consultation and training sessions during new installations of Auto/Mate Enterprise Software, fostering customer confidence and trust
- Provide expert advice to dealership management on best practices for system setup and software usage, ensuring compliance with business plans, industry trends, existing processes, and relevant laws
- Collaborate closely with dealership management to gather critical data for decision-making and reporting
- Guide customers in creating custom reports and dashboards to meet their specific reporting needs
- Ensure the successful completion of the onsite training plan by monitoring progress throughout the installation week
Skills
- * 3-5+ years of dealership Fixed Ops experience required, including roles in dealership Service department management
- * Strong experience in training and presenting, both in group settings and one-on-one
- * Excellent communication skills, including effective phone communication
- * 2-5+ years of on-site implementation experience preferred
- * Prior Auto/Mate DMS experience is a plus
- * Bachelor's degree preferred or an equivalent combination of education and experience
- * Proficiency in Microsoft Office Suite preferred
- * Bi-lingual (English/Spanish) preferred
Company Overview