Note: The job is a remote job and is open to candidates in USA. Jacobian is redefining diagnostic imaging through integrated, AI-driven clinical reporting and radiology speech recognition solutions. The Project Manager, Customer Success will lead end-to-end healthcare software implementations, coordinate cross-functional teams and customer stakeholders, manage risks and delivery metrics, and support adoption and transition into ongoing support.
Responsibilities
- Own end-to-end delivery of Fluency for Imaging implementation projects, building and managing project plans, timelines, milestones, scope, and budget from kickoff through go-live
- Coordinate cross-functional delivery resources - including application analysts, interface architects, and adoption specialists - to manage technical integrations (e.g., HL7, RIS/PACS), configuration, workflow design, and testing/validation (SIT/UAT)
- Serve as the primary point of contact for customers throughout implementation, leading project communications, status calls, agendas, and meeting minutes for internal and external stakeholders
- Track and report on implementation metrics, work requests, and change orders, keeping project documentation current and complete in Jacobian's project management system
- Partner with Customer Success and Support teams to plan a smooth transition from implementation into business-as-usual ownership, with clear handoffs and readiness checkpoints
- Support customer adoption of new features and releases through release briefings, upgrade planning, and change management that minimizes operational disruption
- Proactively identify and manage project risks, issues, and scope changes, escalating and resolving them to keep delivery on schedule and within budget
- Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide
- This role is open to fully remote candidates based anywhere in the US and Canada
- Comprehensive health insurance available from day one
- 401k contributions, employer match up to 5%
- 20 days PTO + sick days
- Enhanced parental leave and pay
- 2+ years of project management experience delivering enterprise software or healthcare IT implementations; PMP certification a plus
- Experience in radiology, imaging, or broader healthcare IT environments strongly preferred
- Proven ability to stay highly organized while managing multiple concurrent projects and coordinating cross-functional stakeholders across Product, Engineering, Sales, and Customer Success
- Strong written and verbal communication skills, with experience leading customer-facing status calls and producing clear, well-structured project documentation (status reports, decision logs, meeting notes) following documentation best practices
- Demonstrated leadership presence - able to drive alignment across teams, manage escalations calmly, and hold stakeholders accountable to timelines without formal authority over them
- Familiarity with system integrations (e.g., HL7) and SaaS delivery models
- Bachelor's degree or equivalent experience; strong competence with MS Office and project management tools
- Willingness to travel up to 35% of the time
Skills
- 2+ years of project management experience delivering enterprise software or healthcare IT implementations
- Proven ability to stay highly organized while managing multiple concurrent projects and coordinating cross-functional stakeholders across Product, Engineering, Sales, and Customer Success
- Strong written and verbal communication skills, with experience leading customer-facing status calls and producing clear, well-structured project documentation (status reports, decision logs, meeting notes) following documentation best practices
- Demonstrated leadership presence - able to drive alignment across teams, manage escalations calmly, and hold stakeholders accountable to timelines without formal authority over them
- Familiarity with system integrations (e.g., HL7) and SaaS delivery models
- Bachelor's degree or equivalent experience; strong competence with MS Office and project management tools
- Willingness to travel up to 35% of the time
- Experience in radiology, imaging, or broader healthcare IT environments strongly preferred
- PMP certification a plus
Benefits
- This role is open to fully remote candidates based anywhere in the US and Canada
- Comprehensive health insurance available from day one
- 401k contributions, employer match up to 5%
- 20 days PTO + sick days
- Enhanced parental leave and pay
Company Overview