Note: The job is a remote job and is open to candidates in USA. WM is a provider of comprehensive environmental solutions, and it is seeking a Program Manager, Key Accounts to provide high-level customer service for large accounts with minimal growth opportunities. The role manages customer relationships, resolves account issues, conducts site visits and audits, supports retention and profitability initiatives, and aligns WM services with customer needs and regulatory requirements.
Responsibilities
- Provide exceptional customer service to large accounts
- Handle after-hours calls and bid work
- Conduct site visits, waste audits, and address safety concerns
- Manage highly transactional accounts
- Establishes and maintains a high level of customer satisfaction
- Communicates to and works to resolve unique customer issues
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations
- Updates and secures customer service agreements
- Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
Skills
- * Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
- * 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Work from home; employee must reside in Arizona based on business need
Company Overview