[Remote] Program Manager III

Note: The job is a remote job and is open to candidates in USA. Tailored Management is recruiting for a Program Manager to drive adoption and change management for a transition to the RainFocus events platform. The role will lead stakeholder enablement, training, platform migration, vendor coordination, adoption metric tracking, and development of ongoing support documentation.

Responsibilities

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity
• Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition

Skills

• 1. Hands-on experience administering or enabling event management platforms, specifically
• 2. Experience with Rainfocus
• 3. Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
• 4. Experience defining and tracking metrics and running programs to improve operational performance
• 1. 5+ years of experience in change management, enablement, marketing, or events operations, or program management. Too high level, likely overqualified
• 1. Experience with Splast or Cvent
• 2. Strong stakeholder communication, documentation, and training delivery skills
• 3. Enablement/Change Management experience
• 4. Training experience
• 5. Marketing, specifically with events experience
• 2. BA/BS degree in Marketing or Communications, nice to have but not a requirement
• 3. Marketing or Sales experience is nice, but not required

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid vacation & sick leave
• Remote work in the US; open to onsite work in Menlo Park or NYC

Company Overview

Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services. It was founded in 2009, and is headquartered in Columbus, Ohio, USA, with a workforce of 501-1000 employees. Its website is http://tailoredmanagement.com.

Company H1B Sponsorship

Tailored Management has a track record of offering H1B sponsorships, with 1 in 2024, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.