Note: The job is a remote job and is open to candidates in USA. Travel + Leisure Co. is hiring a Program Manager to lead business initiatives supporting client acquisition, onboarding, contract renewals, retention, and revenue growth. The role coordinates cross-functional projects, tracks and reports business development metrics, aligns stakeholders, and improves processes to ensure contractual commitments are fulfilled.
Responsibilities
- Project Leadership and Execution — 40% Lead the implementation and fulfillment of assigned projects, including client onboarding, contract renewals, and delivery of programs, products, and contractual obligations. Drive projects and processes forward across RCI, parent-company departments and divisions, and external clients and partners. Lead with confidence, influence without direct authority, and use exceptional business communication skills to navigate competing priorities, resolve internal conflicts, and secure timely action and accountability
- Analyze, Track and Report on Key Business Development Metrics - 40% Develop analysis, tracking and reporting for Key Business Development metrics across all areas of the Business Development unit, including employee activity reports, travel and related expenditures and individual financial contributions against assigned goals. Ensure accuracy, completeness and timely submission of required employee reporting with creation of consolidated reports and distribution to immediate supervisors and Business Development leadership. Identify trends and variances and provide leadership with actionable insights to support accountability, resource allocation and achievement of business objectives
- Executive Communication and Stakeholder Alignment — 10% Demonstrate exceptional oral and written business communication skills, including the ability to present clearly, facilitate productive discussions, and interact professionally with executives at all levels. Build cooperation among stakeholders with differing priorities, address disagreements constructively, and advocate persuasively for the decisions and resources needed to fulfill commitments. Communicate progress, risks, and required actions with clarity, diplomacy, and appropriate urgency
- Process Documentation and Improvement — 10% Develop, communicate, and implement clear processes, policies, and procedures that support consistent execution across departments and divisions. Translate complex requirements into practical guidance, gain stakeholder commitment to adoption, and drive improvements that remove barriers and strengthen delivery
Skills
- Bachelor's degree (preferred) or an equivalent combination of education and relevant professional experience
- Demonstrate a commitment to independent learning and ongoing professional development
- Employees joining from outside the industry must obtain individual membership in the American Resort Development Association (ARDA)
- Develop a thorough understanding of RCI's products and services and those of leading independent timeshare developers, complete and pass the required ARDA Education Institute assessment, and review and maintain familiarity with industry research published by the ARDA International Foundation (AIF)
- Proficiency with project planning and tracking tools, including schedules, Gantt charts, and task-management platforms
- Proficiency in all Microsoft Office applications or comparable tools for reporting, analysis, presentations
- Exceptional oral and written business communication skills, including presenting to executives, facilitating meetings, and communicating priorities, risks, and recommendations clearly and persuasively
- Demonstrated ability to lead confidently and influence without direct authority across departments, divisions, clients, and business partners
- Strong interpersonal and conflict-resolution skills, with the ability to navigate competing priorities, build cooperation, and hold stakeholders accountable while maintaining productive relationships
- Excellent organization and task-management skills, with the ability to manage multiple projects, adapt to changing demands, and remain composed and effective in a fast-paced environment under pressure
- Strong problem-solving skills and follow-through, translating business requirements and contractual commitments into actionable plans and driving execution through completion
- Ability to learn new business systems quickly and develop clear processes, procedures, and project documentation
- CRM Experience
- At least five years of work experience, with three years of successful project or program management experience involving cross-functional teams and multiple stakeholders
- Relevant experience from any industry will be considered; prior company or industry-specific experience is not required
- Experience communicating with senior leaders and coordinating client-facing initiatives preferred
- Experience working within a large or public company preferred
Benefits
- Comprehensive health and welfare benefits for associates who work 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by applicable law: medical, dental, vision, flexible spending accounts, life and accident coverage, disability, legal and identity theft plan, voluntary income protection benefits, wellness program (subject to provider availability), and Employee Assistance Program.
- Depending on position: paid time off, parental leave, and holidays (speak to your recruiter for additional information). Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Wish day paid time to volunteer at an approved organization of your choice.
- 401k with employer match, subject to eligibility requirements, including tenure (speak to your recruiter for additional information).
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