Note: The job is a remote job and is open to candidates in USA. Sanford Health Plan is hiring a Lead Application Support Analyst to support and maintain information technologies that meet business needs and support decision-making. The role leads application projects, partners with business analysts and project managers, facilitates effective application use, and mentors team members.
Responsibilities
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs
- Utilizes data to support decision-making
- Provides identification of outcomes
- Develops plans for achieving identified outcomes
- Assists and documents testing, training, activation and implementation of the plan
- Provides for outcome measurement and evaluation
- Leads and communicates project progress and outcomes to appropriate health system departments and personnel
- High level of customer service while promoting and participating in the team approach necessary
- The Lead Applications Support Analyst collaborates with Business Analyst's and Project Manager's to ensure business requirements are met
- Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications
- Holds team members accountable for configuration standards
- Delegates project tasks and project lifecycle support to team members
- Mentors team members
Skills
- Bachelor's degree required
- Excellent time management and prioritization skills
- Excellent interpersonal, and customer service skills, as well as strong presentation techniques required
- Project management, prioritization, strong communication and problem solving skills needed on a daily basis
- Skillful at managing change
- Experience with Microsoft Office software
- Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems
- Knowledge of existing Service Level Agreements and ensure compliance with standards
- May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary
- When applicable, must possess knowledge in state and federal laws, rules and regulations
- Area of focus in information technology, healthcare, business, or related field preferred
- Four years of relevant experience in application support, hardware or interface preferred
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