Note: The job is a remote job and is open to candidates in USA. EdgeConneX is a dynamic company focused on delivering innovative data center solutions. The Program Coordinator / Portfolio Analyst serves as the operational backbone of the CIO's Product and Program Management Office, managing the IT governance process and supporting strategic PPMO staff.
Responsibilities
- Own the intake queue: receive, log, and route all new work requests through the single intake channel (Coda/JIRA)
- Work with team leads to ensure PPMO tools and processes are being utilized
- Build and maintain dashboard views in Coda/JIRA for leadership consumption
- Compile capacity utilization snapshots and impact summaries from team-reported data
- Build and maintain automation workflows to reduce manual PPMO overhead through tooling
- Leverage AI tools (Claude, ChatGPT) for drafting summaries, meeting minutes, requirements, report templates etc
- Facilitate sprint ceremonies for PPMO-aligned delivery teams: sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Manage and maintain Jira boards: configure sprints, maintain backlogs, track velocity, and enforce Definition of Done standards
- Produce sprint metrics and burn-down/burn-up reporting for leadership; surface delivery risk early and recommend corrective actions
Skills
- 2–4 years of experience in project coordination, PMO support, or business analysis
- Experience in an IT or technology organization
- Proficiency with Microsoft Office
- Proficiency with Jira for backlog management, sprint tracking, and agile workflow administration (required)
- Strong data organization and visualization skills — can build clean dashboards
- Demonstrated ability to manage multiple concurrent processes with attention to detail and deadlines
- Active Scrum Master experience — comfortable facilitating ceremonies, managing backlogs, and coaching agile practices on a delivery team
- Experience with automation tools (Zapier, Power Automate, UiPath)
- Exposure to AI-assisted productivity tools (Claude, ChatGPT, Gemini)
- Scaled Agile certification strongly preferred: SAFe Scrum Master (SSM), or SAFe Agilist (SA); CSM or PSM accepted in lieu
- Experience with Coda as a documentation and workflow platform (preferred); ability to build Coda docs, automations, and dashboards is a strong differentiator
- PMI-CAPM, Lean Six Sigma Green Belt, or equivalent certification (valued but not required)
Benefits
- EdgeConneX offers a competitive benefits package.
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