Note: The job is a remote job and is open to candidates in USA. HelpGrid is a performance-driven partner helping e-commerce brands grow through customer engagement, sales, and operational solutions. The Product Manager will identify opportunities, own product initiatives from discovery through launch, and use research, data, and user insights to deliver scalable solutions that improve engagement, performance, and retention. The role partners with Product, Engineering, Operations, Design, and other stakeholders in a fast-paced environment.
Responsibilities
- Understand business and user problems and translate them into clear product opportunities
- Conduct discovery, research, and analysis to identify and validate potential solutions
- Challenge assumptions and contribute ideas that improve the product and the broader business
- Balance user needs, business priorities, technical considerations, and scalability when making product decisions
- Own product initiatives from discovery through development, launch, and iteration
- Define requirements, workflows, and priorities in collaboration with Product and Engineering
- Create clear documentation and ensure teams have the context needed to execute effectively
- Identify dependencies, edge cases, and potential risks before and during development
- Monitor progress and adjust priorities as business needs evolve
- Advocate for simple, intuitive experiences that help users accomplish their goals
- Translate user needs and behaviors into practical product and UX decisions
- Work closely with design and development teams to ensure solutions are both useful and feasible
- Use data and qualitative feedback to understand problems and inform decisions
- Define meaningful measures of product performance and evaluate outcomes after launch
- Use insights to identify opportunities for improvement and future iterations
- Partner closely with Product, Engineering, Operations, and other stakeholders
- Communicate product decisions, priorities, and trade-offs clearly
- Keep initiatives moving in a fast-paced environment with changing priorities
Skills
- • 2–3+ years of experience in Product Management or a closely related product role
- • Experience owning product initiatives from discovery through delivery
- • Strong product thinking and problem-solving skills
- • Ability to translate complex problems into clear, practical solutions
- • Strong understanding of user experience and product usability
- • Comfortable using data and insights to support product decisions
- • Excellent communication and stakeholder management skills
- • Ability to work independently and effectively in a fast-changing environment
- Location : Remote (US, UK, Ireland & Canada only)
- Working Hours: candidates must be available to work during U.S. Eastern business hours
- • Gig economy or marketplace businesses
- • Workforce management or scheduling platforms
- • Operational or B2B technology platforms
- • Consumer products focused on engagement, rewards, or user behavior
- • Products involving complex workflows, automation, or distributed users
Benefits
- Remote (US, UK, Ireland & Canada only)
Company Overview