Position: Technical Writer / Content Enablement Specialist
Location: Cleveland, OH / Buffalo, NY - Hybrid / Remote job
Duration: 8-12+ Months
Client: KeyBank
Pay: $30/hr on W2 without benefits
Job Summary The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:
Authoring and maintaining shared services content
Enabling LOB teams to create high-quality content
Supporting and improving GenAI-powered capabilities
Monitoring and improving content quality, consistency, and performance
The position requires both technical aptitude (AI + platform workflows) and content judgment.
Essential Functions Shared Services Content Authoring
Create and maintain enterprise shared content within enterprise Knowledge Management software.
Structure content for:
Clarity and usability
AI consumption and search effectiveness
Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
Enable Line of Business Authoring through Onboarding and Ongoing Support
· Support onboarding of new LOBs into KM platform
Provide guidance on:
Authoring standards
Templates and structure
Best practices for AI-ready content
• Facilitate working sessions to help SMEs successfully publish content
GenAI Support & Optimization
Support and refine AI-enabled capabilities, including:
AI-generated draft content
Content similarity and consolidation recommendations
Staleness detection
Smart tagging and metadata generation
Content performance insights (engagement, usage trends)
Assist with:
Prompt design and tuning
Testing GenAI outputs for accuracy and consistency
Monitor performance and recommend improvements
Testing & System Support
Execute testing on:
Content workflows
GenAI capabilities
Troubleshoot issues and support root cause analysis
Ensure adherence to system requirements and user expectations
Required Qualifications
Strong written and oral communication skills
Strong communication skills across technical and business audiences
Analytical thinking and problem-solving ability
Experience with knowledge management or enterprise content platforms
Familiarity with Agile delivery practices
Preferred Qualifications
Experience working with:
GenAI tools or AI-enabled workflows
Content systems, platforms, or structured documentation
Experience in regulated environments (banking, financial services, healthcare, etc.)
Skills / Competencies
Ability to work across multiple priorities and stakeholders
Strong attention to detail and quality
Technical curiosity and ability to learn evolving AI capabilities
Facilitation and stakeholder support skills