Note: The job is a remote job and is open to candidates in USA. Pacvue is a Commerce Media OS that uses AI and real-time data to help brands and agencies optimize advertising performance across retail media networks. The Product Enablement Manager drives product training, client-facing product communications, onboarding, demo workflows, and enablement metrics to prepare sales and customer success teams to effectively position and sell Pacvue products.
Responsibilities
- Own the development, quality, and timely publication of client-facing Product Release notes, articulating how product changes are framed and communicated to customers
- Own the client-facing Product Roadmap, curating and maintaining what is shared externally and ensuring it stays accurate, compelling, and aligned with GTM priorities
- Inform in-product guidance and best practices, partnering with Product to shape the messaging, tooltips, walkthroughs, and recommendations customers encounter inside the platform
- Serve as the trusted voice on product change for external contacts, influencing partners and clients toward accurate, consistent understanding of what is shipping and why
- Independently design and deliver recurring product training programs spanning product capabilities, customer success stories, and narrative alignment, determining the most effective formats and methods
- Execute multi-format training delivery including live sessions, recorded modules, external partner and client sessions, and on-demand resources
- Translate strategic product positioning and messaging into practical training content
- Apply established measurement best practices to independently assess training effectiveness, using data to decide what's working and where to adjust
- Develop and deliver product fundamentals training for new employees to accelerate time-to-productivity
- Create clear demo workflows and scenarios that showcase product value to customers and sales teams
- Support the escalation of demo issues and coordinate directly with the Product team on solutions
- Track training engagement metrics and measure the business impact of enablement initiatives
- Identify product capability skills gaps and training needs
Skills
- 8+ years of experience in training resources development and/or training program delivery, or a related field, including demonstrated success operating with significant autonomy
- Strong technical aptitude with the ability to learn complex SaaS products quickly and explain features clearly to diverse audiences
- Excellent written and verbal communication skills, with the ability to translate product complexity into clear, actionable messaging
- Demonstrated ability to influence and build alignment across teams and with external contacts such as partners and clients
- Proven ownership of client-facing product communications, such as release notes, product roadmaps, or in-product guidance, with strong judgment on what to share externally and how to frame it
- Proficiency with Microsoft Office Suite, particularly PowerPoint and Word
- Ability to work collaboratively across functions and prioritize competing demands with minimal oversight
- Strong organizational and project management skills with attention to detail, follow-through, and the ability to meet deadlines
- Demonstrated ability to distill large amounts of information and communicate what matters most to specific audiences
- Experience in SaaS, marketing technology, advertising tech, or B2B software environments
- Strong grounding in learning and instructional design principles (e.g., adult learning theory, retention and engagement techniques), applied with independent judgment to shape how training content is structured and delivered
Benefits
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building information platform through Carrot
- Additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans
- Remote work
Company Overview
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