Note: The job is a remote job and is open to candidates in USA. Amplify is an education technology company that develops research-based K–12 literacy, biliteracy, math, and science learning experiences. The Business Process Management Analyst will lead end-to-end process and system documentation and improvement initiatives, analyzing workflows, identifying inefficiencies, and creating prioritized remediation roadmaps. The role also develops process documentation, supports cross-functional projects, and ensures business requirements and operational improvements are successfully delivered.
Responsibilities
- Use the Process Maturity Model as the backbone for assessing process and functional-area maturity, standardizing evaluations and translating gaps into prioritized remediation roadmaps
- Collaborate with key partners and subject matter experts to document and analyze processes and system functionality, identifying pain points, inefficiencies, and improvement opportunities
- Coordinate and prioritize multiple projects in a fast-paced environment to deliver system enhancements and process improvements on time and on budget
- Manage the complete project initiation lifecycle—analyze current state, define problems, establish goals, and secure stakeholder buy-in
- Suggest future-state solutions that align with and support Amplify’s strategic business objectives
- Ensure project success through leadership, mentorship, and strong cross-functional collaboration
- Communicate solution objectives and success criteria while providing oversight to teams of up to 15 people, including SMEs, developers, and QA
- Document business process requirements, assess process breakdowns and associated risks
- Develop solutions or partner with technical implementers to ensure all business requirements are met
- Track and communicate project status, risks, and decisions to leadership in an Agile, change-laden environment
- Support Business Process Management Directors in assessing and improving functional area Process Maturity Levels
Skills
- Bachelor's degree or equivalent professional experience
- Familiarity with Lean Six Sigma methodology and toolsets
- 3+ years of experience in Business Process Management (BPM)
- 3+ years of experience evaluating business processes and leading improvement initiatives
- Demonstrated experience creating project charters, documenting workflows, and performing root cause analysis
- Proficiency with flowcharting tools and process mapping software
- Ability to communicate complex technical information effectively to a non-technical audience
- Prior experience working within the education technology or publishing sectors
- Lean Six Sigma certification (Green Belt or Black Belt)
Benefits
- Bonus offered
- Remote work arrangement
Company Overview