Note: The job is a remote job and is open to candidates in USA. PESI provides advanced training and educational products for professionals in the mental health and healthcare fields. The Product Administration Specialist will configure and maintain live events, digital products, and physical products across commerce and learning management platforms, while supporting web content, quality assurance, customer support, and cross-functional product delivery.
Responsibilities
- Set up events and physical/digital products within PESI’s proprietary commerce and learning management platforms. This includes building out new products and events, updating product content, and continually exploring entrepreneurial ways to improve the user experience and maximize sales
- Build and maintain product sales pages and web pages using HTML and CSS to deliver compelling customer experiences and drive sales
- Initiate quality assurance processes for sales pages and web pages
- Provide behind-the-scenes support during live online events and conferences
- Collaborate with multiple domestic and international departments to ensure accurate and timely setup of products and programs
- Contribute innovative ideas to the delivery and configuration of PESI’s events and products
- Provide detailed technical support and product knowledge to both internal and external customers
- Maintain and continuously improve work process flows in efforts to improve products and marketing timelines
- Recommend products for inclusion in various sales vehicles that reflect customer demands
- Practice effective time management of your workload to ensure deadlines are met
- Assist in other product management efforts as directed
Skills
- Minimum of an Associate's Degree in business, operations, or retail merchandising management, planning, marketing analytics, communications or a related field, or equivalent experience required
- Foundational knowledge of HTML and CSS required, with the ability to create and maintain web and sales page content
- Intermediate to advanced computer proficiency in windows applications including Microsoft Office
- Experience working with multiple computer systems
- Ability to manage multiple tasks and deadlines with great attention to detail
- Strong communication skills, written & verbal
- Organized self-starter who shows initiative and drive
- Ability to interact with a diverse group of departments, positions and work styles
- Excellent problem-solving skills in a challenging and fast paced environment
- Desire to continually innovate and make an impact on company revenue
- Experience leveraging AI tools and emerging technologies to support coding, content creation, and troubleshooting is preferred; candidates should demonstrate curiosity and willingness to continue developing these skills
- 1-3 years' experience in one or more areas of the continuing education seminar industry, product planning, or customer service preferred
- Ability to connect procedural tasks with organizational goals and outcomes
Benefits
- Hybrid or Remote
- Generous benefits package
- Incentive plan
- 401(k) with above-market match that immediately vests
- Professional development opportunities and tuition assistance
Company Overview