Note: The job is a remote job and is open to candidates in USA. TCWGlobal is seeking a Claims Operations Administrator for a temporary, fully remote assignment supporting its Claims organization. The role is responsible for receiving, documenting, assigning, and processing claims while maintaining records, coordinating administrative activities, validating data, and supporting reporting and operational processes.
Responsibilities
- Monitor shared inboxes and incoming claim notifications
- Review and triage new claims using established workflows
- Create and maintain claim records in Salesforce and internal systems
- Verify policy information, claim assignments, and documentation for accuracy
- Coordinate administrative activities with internal teams, vendors, and outside partners
- Maintain assignment trackers and operational reports
- Support data validation and reporting activities
- Review invoices and payment documentation for completeness
- Maintain process documentation and standard operating procedures
- Escalate urgent issues appropriately while maintaining excellent attention to detail
- Provide high-volume administrative support to the Claims Operations team
Skills
- • Administrative, operations, customer support, or office experience
- • Strong organizational and multitasking skills
- • Excellent attention to detail
- • Ability to manage high-volume work accurately and efficiently
- • Strong written communication skills
- • Comfortable learning new software and business processes
- • Able to work independently in a fully remote environment
- • Salesforce experience
- • Claims or insurance exposure
- • Experience working with shared inboxes, databases, or workflow management systems
- • Highly organized and detail-oriented
- • Process-driven and reliable
- • Able to learn quickly
- • Comfortable working independently
- • Resourceful and proactive
- • Able to prioritize competing tasks
- • Accurate while working in a fast-paced environment
- • Collaborative and eager to contribute
Benefits
- Weekly pay
- Medical, dental, and vision benefits available
- Fully remote position
- Comprehensive training and onboarding
- Exposure to Salesforce and Claims Operations
- Great opportunity for recent graduates and early-career professionals
- Potential for future opportunities based on performance and business needs
Company Overview