Note: The job is a remote job and is open to candidates in USA. Zillow is a real estate platform that helps customers navigate buying, selling, financing, and renting. The Principal Strategic GTM Program Manager leads high-impact, cross-functional programs aligned with Zillow’s strategic goals, overseeing strategy, governance, execution, risk management, communications, and continuous improvement across multiple teams.
Responsibilities
- Define and drive the overall strategy, scope, and success measures for complex, multi-workstream programs that span products, operations, and technology, ensuring clear alignment to Zillow's strategic priorities
- Establish and lead program governance including cadence, decision forums, risk and issue management, and change control, enabling timely trade-offs and data-driven decisions with senior leaders and cross-functional stakeholders
- Orchestrate end-to-end program delivery by integrating roadmaps, dependencies, and resource plans across Product, Engineering, Operations, Marketing, Finance, and other partner teams, ensuring milestones are met
- Anticipate and resolve cross-team risks, constraints, and escalations using structured analysis and scenario planning to recommend path-forward options and maintain delivery predictability
- Build and maintain transparent program communications including executive-ready updates, status reports, and visualizations that highlight progress, risks, and business impact for diverse audiences
- Champion continuous improvement by standardizing program management practices, tools, and templates; coach other program and project managers in best practices to elevate execution quality across the organization
- Use quantitative and qualitative insights to evaluate program outcomes against objectives, identify optimization opportunities, and inform future strategy, backlog, and investment decisions
Skills
- Bachelor's degree in Business, Information Systems, Operations, or a related field, or an equivalent combination of education and experience
- 10+ years of experience leading large-scale, cross-functional projects or programs in a technology, product, or operations environment, with increasing levels of scope, complexity, and autonomy — including the ability to define a path forward without waiting for structure to be provided
- Demonstrated success owning end-to-end delivery for multi-stakeholder initiatives such as platform, data, or enterprise process transformations, including roadmap integration, dependency management, and benefits realization
- Proven experience influencing and partnering with senior leaders and diverse functional teams to align priorities, resolve conflicts, and drive decisions in ambiguous, fast-changing environments
- Experience implementing or improving program management practices such as governance models, portfolio reporting, or standardized tooling to increase efficiency, transparency, and scalability; comfortable pulling and interpreting data directly to pressure-test recommendations and drive decisions
Benefits
- Remote position; employees may work from a physical location of their choice, identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
- This position is also eligible for equity awards based on factors such as experience, performance and location.
Company Overview
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